Head of Medical Quality

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.

About the Role

At Bond Vet, we are passionate about pushing the boundaries of pet healthcare and redefining industry standards. We believe in innovation, creativity, and delivering exceptional value to our team, clients and their beloved pets. Our commitment to excellence has led us to create a unique opportunity for a team leader of medical programs and projects who can drive our efforts in developing groundbreaking solutions in pet healthcare.

As a leader, you will play a pivotal role in aligning medical strategy with our company's strategic goals. Your responsibilities will span across operational and medical-focused programs, with an emphasis on supporting our operations team on strategic initiatives that are identified by the CVO and our Ops leadership team. As a senior leader, you will also be spending about 25% of your time spent as a DVM in an assigned shift on the floor. This is in the spirit of connecting with our teams on the ground to find areas of opportunity and test the programs and projects success that are implemented.

Work Location & Flexibility

At Bond Vet, we know great work can happen in different environments. This role is hybrid, with the expectation that team members are within commuting distance of one of our Bond Vet clinics. While much of your work can be done remotely, you’ll have regular in-person time at a local clinic — including completing 1–2 clinical shifts per week, as all our medical leadership do — to provide vital context for the organizational work we aim to accomplish. Being close to our clinics also supports relationship-building, team support, project development, deployment, and a deeper understanding of daily operations.

If you live near any Bond Vet market — including NYC, Boston, DC, Chicago, New Jersey, or Philadelphia — we welcome applicants who are excited about a flexible, hybrid work experience.

Your Priorities

• Leadership presence - being there for our teams

• Medical Quality - setting clinical standards, program oversight

• Program development, deployment planning, & execution

• Medical strategy and innovation - keep us at forefront of veterinary medicine

Your Strengths

• Able to think strategically and execute tactically

• Makes progress with imperfect information

• Autonomous following strategic alignment

• Detail-oriented and accountable

• Solution-oriented

Core Responsibilities

Leadership presence & field support

• Round regularly in clinics (target: each site ~2×/year) to coach, observe care, and remove blockers; host brief huddles/debriefs with MD/AMD/RMD and nursing leads.

• Represent medical leadership at CEs, conferences, campus events, and community engagements; present or facilitate CE as needed.

• Maintain visibility on established clinician communication channels; participate in leadership calls and cross-functional forums.

• Act as a mentor and coach to team members, providing guidance and support to help them reach their full potential.

• Develop well-rounded medical professionals capable of balancing employee, client, pet, and business needs.

• Lead by example, promoting a high-performance culture and holding the team accountable for achieving project objectives.

Medical quality & program execution

• Own the medical operations teams’ quarterly medical quality survey metric —define measures (e.g., access, communication, adherence), set targets, validate data, and publish a quarterly quality readout by region.

• Stand up and chair a quarterly Safety Committee; lead case reviews and publish a brief safety update highlighting decisions and changes.

• Plan and deliver skills laboratories (e.g., dentistry, surgery; for doctors and technicians); publish an annual training calendar and track participation and skill sign-offs.

Program and Project Leadership:

• Take ownership of individual projects, driving them from conception to completion and ensuring they meet or exceed client and pet needs.

• Oversee various medical programs, including but not limited to the MADE New Graduates Program, AI Scribing, Surgical Hub and Spoke, Clinic Flow, and Development DVM.

• Ensure each program/project has measurable KPIs and regularly review efficiency and effectiveness.

• Lead with metrics-driven analysis, leveraging data to inform decision-making.

Clinical standards & SOPs

• Maintain the system’s clinical protocols/SOP library (change control, versioning, and adoption audits); partner with SMEs (dentistry, anesthesia/analgesia, ECC) to keep content current and practical.

• Create concise checklists, job aids, and owner communication templates for high-impact workflows (diagnostic follow-up, surgery booking, pre/post-op instructions).

Medical communication

• With administrative support, curate and edit a monthly Medical Newsletter and a short weekly update for clinic teams; ensure consistent messaging and rapid dissemination of critical changes.

• Serve as an accessible medical quality voice to internal and external stakeholders.

Technology & partnerships

• Lead medical evaluation of care-enablement technology (e.g., AI scribe, training/education tools); oversee pilots, collect user feedback, and communicate outcomes.

• Manage key vendor relationships and track usage, experience, and ROI; maintain a lightweight partner log and pilot pipeline.

• Foster a culture of creativity and innovation within the Medical Operations team, constantly seeking new ways to solve challenges in the pet healthcare industry

Cross-functional leadership

• Work closely with other Medical Programs and project leaders, Support Center Functions (Finance, People Team, Legal) to drive project success.

• Act as a bridge between medical expertise and strategic initiatives, ensuring that the medical voice is incorporated into decision-making processes.

Business Acumen:

• Develop a deep understanding of the pet healthcare industry, market trends, and competitive landscape.

• Monitor the financial health of the business and collaborate with Field leaders to implement early interventions when necessary.

• Provide guidance on financial aspects related to medical programs and projects.

Travel & Availability

• Routine travel to clinics and events; occasional evening/weekend commitments tied to CE or community activities.

• 1 day in-clinic, 4 days support of Medical Operations (remote or in person)

• Up to 50% (CEs, Conferences, in-clinic presence as needed)

You Have:

• Veterinary Medical Degree (DVM/VMD or equivalent foreign degree)

• State licensure that is in good standing OR eligibility for such licensure – to include all states for clinics under supervision

• DEA licensure and CDS licensure if needed for all states for clinics under supervision

• 7+ years of clinical veterinary experience

• 3+ years of Medical Director / Leadership Experience; multi-unit leadership experience is considered ideal but not required

• Comfort in general practice and urgent care veterinary settings. Willing and able to complete clinical shifts.

Pay Range: $170,000-$250,000 annually.

Currently working elsewhere? We get it - the vet world is small. We’re committed to a confidential and positive experience. Just looking to chat? Let’s grab a coffee or hop on the phone. Email our Team at [email protected].

At ​​Bond Vet, we’re proud to be vet founded and vet led. We are on a mission to enhance the human-animal bond through innovative urgent and primary care combined with seasoned expertise, friendliness, and compassion. Our clinics combine modern design, seamless technology, and a collaborative culture. We believe veterinary professionals deserve a career they love, not just a job. Our unique offerings include work-life flexibility, competitive pay and the chance to shape your own path. With industry-leading NPS scores, our approach resonates. Join us for a rewarding career where we work happy, feel empowered and are obsessed with pets. bondvet.com

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Employment with Bond Vet is contingent upon the Company's completion of a satisfactory investigation of your background.