Head Of Marketing

About the Role

This is a senior marketing leadership role at the heart of TourAxis's next growth chapter — an opportunity to shape the future of travel marketing within a fast-growing international travel and tourism group.

Based at our Cape Town office, this role offers the chance to work alongside ambitious international peers across multiple markets and brands. For exceptional South African candidates based outside Cape Town, we are happy to provide relocation support to help you make the move.

The role also includes regular international travel to our global headquarters in Greenwich, London, along with tour-related travel benefits that come with being part of a global travel business.

This position is for you if:

You are currently a CMO, Head of Marketing, or Marketing Director within a business where you helped grow revenue to R250 million+

You have operated at this senior level for at least 5 years

You can clearly demonstrate — through both your application and interview — the commercial impact you have delivered and how you have accelerated growth within previous or current businesses

You will own an end-to-end marketing strategy across multiple travel brands — from brand awareness and content creation through to performance marketing, inbound demand generation, customer advocacy, and long-term customer value creation.

The role spans brand, digital, and revenue marketing across both B2C and B2B channels, with a forward-thinking focus on building influencer, affiliate, partnership, and referral programmes that complement and progressively reduce reliance on paid acquisition.

You will work across multiple brands and markets, balancing competing priorities through commercially grounded, data-led decision-making, while partnering closely with Sales, Product, Operations, and Finance teams.

This is a role for a marketing leader who combines strategic clarity with hands-on commercial rigour — someone who loves brand as much as performance, has successfully built and scaled marketing functions, and brings the innovation, passion, adaptability, and energy needed to thrive in a fast-moving, multi-brand international environment.

Areas Overseen

Brand & Content

Evolves the TourAxis brand portfolio across all touchpoints. Develops a content strategy that drives customer acquisition and deepens audience engagement across digital channels.

Inbound Sales

Converts marketing-generated demand into revenue. Owns the full B2C inbound funnel — from lead capture to close — and defines the handoff between marketing and sales to ensure maximum conversion efficiency for B2X and classic B2B trade.

Revenue Marketing

Drives paid and owned channel performance across our consumer brands, Sets CPA and ROI targets, manages media investment, and ensures all marketing activity is measurably linked to revenue outcomes.

B2X Advocacy Activation

Designs and scales the B2”X” partner ecosystem — recruiting, onboarding, equipping, and activating influencers, tour leaders, affiliates, and customers as distribution partners. This will become the primary growth lever for the business.

Key Responsibilities

Marketing Strategy & Commercial Performance

Own end-to-end marketing strategy across all TourAxis brands, balancing competing priorities with data-led decisions.

Ensure alignment between brand, performance, product, and sales activity; providing clear visibility of marketing impact at leadership level.

Own the marketing budget and demonstrate clear ROI across all channels and brands.

Represent marketing as a senior, commercially credible voice at leadership level.

Partner closely with Sales, Product, Tour Delivery and Data & Finance to drive joined-up commercial delivery.

Brand Leadership

Define and project brand positioning, tone of voice, and visual identity for TourAxis, Expat Explore, Group Tour Shop, Rail Rocker, and future brands.

Lead branding and brand refresh initiatives where required, ensuring consistency while allowing each brand to remain distinct.

Grow brand equity, trust, and relevance across core markets,  with clear ambition to grow localised and regionalised top-of-funnel presence.

Digital & Performance Marketing

Own the full-funnel digital acquisition strategy across paid search, paid social, SEO, email, and content.

Set and continuously optimise CPA targets across all channels

Leverage data, automation, and technology to improve targeting, personalisation, and conversion rates across the funnel.

Develop a content strategy - building awareness, driving SEO performance, and equipping the business with compelling assets.

Influencer, Advocacy & Referral Marketing

Build influencer and creator strategies across brands, including micro-creators and real customers as brand advocates.

Design and launch referral, affiliate, and loyalty programmes that reward advocacy and generate compounding acquisition.

Enable customers to easily generate and share authentic content, shifting from campaign-based activity to long-term creator ecosystems.

Team Leadership

Lead, mentor, and develop a high-performing, multi-disciplinary marketing team across multiple sites, attracting, recruiting, and retaining top talent.

Set clear goals, performance expectations, and delivery rhythms.

Partner effectively with agencies and external specialists as required.

Embed strong measurement, reporting, and optimisation practices across all functions.

What Success Looks Like

#at it measures

1. Revenue Contribution

Marketing-attributed revenue across all brands and channels

2. Return on Marketing Investment

Revenue generated per pound of marketing spend

3. Brand Awareness Growth

Aided and unaided brand awareness across core markets

4. Customer Acquisition Cost

Blended CPA across B2C and B2B channels

5. Advocacy & Referral Revenue

Revenue contribution from influencer, affiliate, and referral programmes

6. Team Engagement (eNPS)

Team health, retention, and delivery consistency

Experience & Capability Profile

Essential Experience

Senior marketing leadership in a multi-brand or complex organisation with at least £100M revenue - you have operated at scale and understand the complexity of competing priorities.

Proven growth delivery in a digital-first environment, scaling acquisition through technology, automation, performance media, and data-led decision-making

Deep working knowledge of digital acquisition channels: paid search, paid social, SEO, CRM, content marketing - with a track record of optimising across these simultaneously.

Hands-on experience building referral, affiliate, influencer, or loyalty programmes, with measurable revenue impact.

Strong commercial acumen: CAC, LTV, contribution margin, commission structures. You make ROI-driven decisions and can demonstrate them clearly.

Experience scaling marketing functions through growth or transformation, and across geographies.

Comfortable operating at pace, making prioritisation calls and trade-offs without losing sight of the bigger picture.

Desirable Experience

Strong track record in influencer marketing and creator partnerships, including contract structures, performance tracking, and content co-creation.

Experience in travel, leisure, or experience-led consumer brands.

Exposure to global or multi-market digital growth strategies.

Scale-up or high-growth environment experience.

Familiarity with matrix organisations and cross-functional ways of working.

Skills & Competencies

Strategic and data-driven, with strong commercial judgement and the ability to translate insight into action quickly.

A clear, confident leader who brings focus and momentum to complex, fast-moving environments.

Creative thinker who balances bold experimentation with commercial discipline.

Strong communicator with the ability to influence at senior level and inspire teams.

Digitally fluent - comfortable with growth tech stacks, marketing automation platforms, CRM systems, and analytics tools.

Values & Culture Fit

At TourAxis, values aren't decoration - they shape how we work and how we make decisions. The Head of Marketing is expected to role-model these every day.

Be Boldly Curious

We test, learn, iterate, and adapt faster than our competitors. You bring energy and an appetite for innovation.

Big Hearted People

We act with warmth, respect, and genuine care for travellers and for each other. Family-style hosting is real here.

Own the Outcome

We take responsibility, close loops, and deliver what we commit to. Solutions before problems - always.

Inspire Through Exploration

We help people feel the world is for them, not just for others. That belief runs through everything we make.

What You'll Enjoy

Working with smart, engaged people who care deeply about travel and growth.

Genuine autonomy to shape strategy and build something meaningful from the ground up.

A business that values pace, adaptability, and practical innovation,  not process for its own sake.

Flexible working that supports great delivery.

Being trusted to lead, and held accountable for results.

Why TourAxis

TourAxis is building something genuinely different in the travel space — a growth model that turns customers and community into a distribution engine. This is a rare opportunity to architect that model from the top, with real commercial backing and a leadership team that understands growth requires investment, discipline, and creativity in equal measure.