Head of IT System Administration

Job Description:
As Head of IT System Administration, you lead Rapid Data’s IT Operations across multiple locations, ensuring secure, reliable, and scalable infrastructure and services for the entire Rapid Group.

Your tasks::
• Leadership & Service Management• Provide disciplinary and technical leadership for the IT Operations team 
 (2-3 employees across 2 locations)
• Lead the service desk and user support function (1st to 3rd level), ensuring timely incident resolution and request fulfilment
• Consult and support other departments and development teams on technical topics and projects

• Security, Compliance & Governance• Own IT security for servers, end-user devices, and networks across all locations
• Implement and enforce security policies and best practices; coordinate with relevant stakeholders to ensure compliance with applicable standards
• Maintain alignment with portfolio cybersecurity standards and provide required reporting

• Infrastructure & Network Operations• Manage the network infrastructure, including routers, WLAN, VPN, routing, and connectivity to cloud networks and additional sites
• Oversee site networks in Germany (Berlin, Selmsdorf) and support remote sites in Sweden (Örebro) and Norway (Sandefjord), including periodic visits
• Manage contracts for internet and telecommunications at all sites
• Ensure infrastructure maintenance, patching, backups, and upgrades for hardware and software systems
• Administer vCenter environments in Selmsdorf and Berlin, including maintenance and backups

• Identity, Tools & Platforms• Manage user and identity administration across the Rapid Group (Hybrid Active Directory for Berlin/Selmsdorf; Entra ID–only for remaining entities)
• Own administration of group-wide tools and services (e.g., Microsoft 365, SharePoint, RingCentral, Notion, Bitwarden)
• Plan and deliver tool introductions, consolidations, and upgrade initiatives

• Vendor, Asset & Cost Management• Manage IT vendors and service providers.
• Oversee IT hardware inventory, lifecycle, and procurement (office technology, workstations, employee devices) across all sites
• Manage software purchasing and billing, including licence administration, invoice tracking, and approvals

• Processes, Knowledge & Cross-Functional Integration• Own and continuously improve core IT processes, including onboarding/offboarding and access management
• Maintain the IT knowledge base (e.g., guides, runbooks, SOPs) to support efficient self-service and support.
• Partner with HR and adjacent teams to streamline joiner/mover/leaver workflows and timely provisioning/deprovisioning

• Continuous Improvement• Continuously improve and automate IT operations to support an evolving international group structure

Your skillset::
• Proven experience in IT operations
• First leadership experience
• Strong knowledge of infrastructure, networking, and IT security
• Experience with ITIL and compliance frameworks
• Excellent communication and problem-solving skills
• Fluency in German and English

What we offer::
• Modern office spaces in Berlin and Selmsdorf with flexible hybrid work arrangements
• Meaningful work as the market leader in funeral technology
• The opportunity to directly shape the technical direction of a company in transformation
• Autonomy to define how work gets done