Head of IT Operations

We are looking for a talented Operation Tools Specialist to join our team at MD Finance. As an Operations Tools Specialist, you will play a key role in maintaining and optimizing the operational IT infrastructure that supports our global sales and commercial operations. This includes ownership of core sales platforms (CRM, analytics, enablement tools), ensuring system uptime, data integrity, and ongoing tool improvements.

This is a great opportunity for a detail-oriented, tech-savvy professional who enjoys improving systems, solving operational challenges, and supporting high-performing commercial teams. 

Main Responsibilities:

Support and maintain the health and availability of key sales and operational tools (e.g., CRM, reporting dashboards, automation platforms)

Ensure stability and performance of the operational IT infrastructure related to sales and revenue operations

Collaborate with internal stakeholders to gather requirements and configure tools accordingly

Monitor system performance, data integrity, and proactively resolve technical issues

Support onboarding and training of users across teams; provide ongoing tool support

Evaluate and implement new tools and integrations to improve sales productivity

Maintain documentation and provide internal support for tool-related processes

Act as a liaison between Sales, IT, and Data teams on technical needs and tool optimization

Expected Results:

High availability and stability of operational IT systems and tools

Fast and reliable support for users across global teams

Reduced system downtime and faster incident resolution

Accurate, up-to-date data in all integrated tools and platforms

Increased efficiency through workflow automation and tool optimization

Faster reporting and better visibility into sales performance metrics

Strong collaboration between sales, IT, and operations teams

Scalable and secure infrastructure that supports company growth and expansion

Professional Qualifications: 

3+ years of experience in Operational Support / IT Infrastructure / Toolset Management (preferably in fintech, SaaS, or tech)

Solid hands-on experience with CRM platforms (Salesforce, HubSpot, etc.) and BI tools (e.g., Looker, Tableau, Power BI)

Familiarity with IT infrastructure as it relates to SaaS tools, system uptime, and integrations

Understanding of sales processes and revenue operations KPIs

Experience with automation tools is a plus

Strong troubleshooting, organizational, and documentation skills

Comfortable working cross-functionally in a fast-paced environment

Intermediate English proficiency

Adaptability to quickly adjust to changes

What We Offer:

Join a fast-scaling FinTech company where your decisions shape the business and your contributions truly matter.

Attractive compensation package aligned with your experience and performance, plus performance-based incentives.

Enjoy 20 paid days off annually, flexible scheduling, and a supportive, people-first culture.

Comprehensive medical coverage to keep you and your family protected.

Work in an international, agile team with ambitious goals, modern tools, and a strong sense of purpose.