HEAD OF INTERNAL COMMUNICATIONS OPENBANK

HEAD OF INTERNAL COMMUNICATIONS OPENBANK

Country: Spain

Join Openbank, the digital bank of Grupo Santander, where innovation, collaboration, and transformation shape the way we work. As part of an international financial group, Openbank operates with a strong digital mindset, combining agility with the strength and scale of a global organization. 

As Openbank continues evolving its Global Business model, Internal Communications plays a critical role in connecting teams, strengthening culture, and ensuring strategic alignment across geographies. This position will lead and coordinate the Internal Communications agenda for Openbank worldwide, ensuring coherence with Santander Group’s corporate framework while fostering engagement and integration across all countries. 

Mission and Responsibilities 

As Internal Communications Lead – Openbank Global Business, you will lead and coordinate Internal Communications across all Openbank geographies. Reporting to the Head of PC&O Openbank and working in close alignment with Santander Group Corporate Internal Communications, this role is accountable for defining and executing the communication strategy that supports business priorities, cultural integration, and employee engagement. 

This role is particularly relevant in the context of organizational integration and the consolidation of Openbank as a Global Business across markets. It requires both strategic vision and strong execution capability to ensure clarity, consistency, and impact in all internal messaging. 

You will drive the end-to-end Internal Communications strategy for Openbank, translating business objectives and transformation priorities into coherent, effective, and measurable communication initiatives, fully aligned with Santander Group standards. 

Key responsibilities include: 

• Internal Communication strategy & roadmap 

• Define and own the Internal Communications strategy and annual roadmap for Openbank globally, aligned with business objectives and Group priorities. 

• Support the development of a shared culture and consistent narrative across countries. 

• Prioritize communication initiatives based on business impact, integration milestones, and employee engagement needs. 

• Stakeholder management & business partnering 

• Act as the main point of contact for Internal Communications across business areas, consolidating needs and ensuring consistent and effective messaging. 

• Partner with senior leaders to shape clear, aligned, and impactful communications. 

• Coordinate closely with Corporate Communications (internal and external) to ensure message alignment and leverage Group channels effectively. 

• Global coordination & local collaboration 

• Collaborate with local communication teams across Openbank geographies to promote shared initiatives, exchange best practices, and maintain global coherence. 

• Act as communications lead in countries where no local structure is in place. 

• Ensure alignment across markets while respecting local specificities. 

• Channels, content & engagement initiatives 

• Oversee and enhance Openbank’s internal communication channels (intranet, internal announcements, newsletters, and other platforms), ensuring relevance, consistency, and alignment with Group tools and policies. 

• Plan, coordinate, and execute key internal communication initiatives and events, including town halls, leadership sessions, newsletters, and internal campaigns. 

• Draft and manage high-quality communication materials such as announcements, speeches, presentations, and leadership messaging. 

• Measurement & continuous improvement 

• Define and monitor success metrics for internal communication initiatives. 

• Measure effectiveness and propose improvements to increase reach, engagement, and impact. 

• Ensure clarity, transparency, and consistency across all communication activities. 

To Be Successful in This Role, You Must Have: 

• Significant professional experience in Internal Communications, Corporate Communications, or Marketing, ideally within multinational or matrixed organizations. 

• Experience working across different countries or in complex organizational environments is valued. 

• Excellent writing, planning, and coordination skills. 

• Strong strategic mindset combined with hands-on execution capability. 

• Proven stakeholder management and influencing skills. 

• Global perspective and ability to navigate a business operating across multiple geographies and structures. 

• Fluent Spanish and English (written and spoken). 

• Proactive, autonomous, creative, and analytical profile, with the ability to work effectively in dynamic and evolving environments. 

Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.