Head of Information Technology & Systems

This role is for one of the Weekday's clients

Min Experience: 10 years

Location: Mumbai
JobType :full-time

To meet the highest standards of data protection and trust demanded by our clients, we are seeking a Head of IT / IT Director to enhance our security framework encompassing people, processes, and technology.

Current Situation Overview:

Data Fragmentation: SI operates across Zoho ERP, Zoho CRM, Jira, and various specialized tools without any integration between them. Cross-functional reporting is manual and slow, relying on compiled spreadsheets rather than real-time data for leadership decisions.

Uneven AI Adoption: Some departments are leading the way—creating dashboards, automations, and AI-driven workflows independently—while others have yet to begin. There is no unified framework, standard tooling, or clear visibility into what is being developed across functions.

Lack of Centralized Ownership: Responsibility for information systems is dispersed among different functions. Although the CEO's office coordinates informally, this approach is unsustainable as AI and data initiatives expand.

Risk of Fragmented AI Development: Without a centralized owner, SI risks accumulating isolated AI tools and software developed independently across functions. This will lead to overlapping solutions, inconsistent data quality, lack of shared learning, and a complex technological environment that becomes costly and difficult to manage.

Requirements:
As the Head of IT / IT Director at SI, you will be responsible for the following broad mandates:

Data Infrastructure & Integration

• Streamline and integrate Zoho ERP, Zoho CRM, Jira, and other platforms into a cohesive data architecture.
• Establish and enforce data standards, ownership, and governance across all departments.

AI Strategy & Implementation

• Develop a company-wide AI roadmap, prioritizing use cases based on business impact.
• Bridge the gap between AI-advanced and lagging functions by creating common frameworks and tooling standards.

Business Intelligence Enablement

• Create and maintain real-time dashboards and analytics to support leadership and functional decision-making.
• Transition SI from reactive reporting to proactive, AI-assisted insights.

Cybersecurity:

Lead the comprehensive enterprise Information Security and Cyber Risk management strategy, covering application security, infrastructure protection, threat intelligence, and incident response for a high-profile organization.

Regulatory Compliance & Data Privacy:

Ensure strict adherence to global data privacy regulations such as GDPR and CCPA. Data security is essential to maintaining trust with our athletes and consumers.

Vendor & IT Asset Management:

Oversee the IT budget, manage global hardware and software procurement, asset lifecycle, and strategic vendor relations including cloud providers and other partners.

Cross-Functional Collaboration:

Foster strong collaboration among Tech, Product Engineering, GTM, Delivery, and other corporate functions.

In close partnership with Engineering and DevOps teams, you will embed security best practices throughout internal infrastructure, enterprise applications, and everyday workflows.

As IT Director, you will take full ownership of the organization’s information security posture—developing strategy, enhancing controls, and guiding teams in secure system design and operations.

A major focus of this role is ensuring compliance with leading standards like ISO 27001, SOC 2, and GDPR, while continuously improving cloud and endpoint security. You will spearhead proactive risk management via regular assessments, incident response planning, and ongoing enhancements to protect business operations.

This role offers a high-impact opportunity to build, scale, and operationalize a robust and resilient IT and information security foundation within a rapidly growing sports technology company.

Additional Responsibilities

1. End-User Computing & Support

• Manage the full lifecycle of end-user hardware (laptops, peripherals), including procurement, imaging, deployment, maintenance, and retirement.
• Oversee and enhance the internal helpdesk to ensure prompt and effective resolution of hardware and software issues for a distributed workforce.
• Define SLAs, monitor support ticket queues, and drive continuous improvement of the user support experience.

2. Network & Security Infrastructure

• Network Management: Design, deploy, and maintain reliable office Wi-Fi and LAN environments to ensure optimal uptime and performance.
• Firewall & Intranet: Manage enterprise-level firewalls, monitor network logs, administer VPN access, and safeguard internal network integrity.
• Security Compliance: Implement and oversee security measures including MFA, SSO, and endpoint protection (EDR) to protect organizational data.
• Conduct regular security audits to ensure compliance with best practices and standards.

3. SaaS & Subscription Management

• Serve as Super Admin for key platforms such as Google Workspace, Jira/Confluence, and Zoho.
• Manage user access, license allocation, and platform integrations.
• Optimize costs and maximize the efficient use of SaaS tools.

4. Cloud (AWS) Administration

• Administer and scale AWS environments, including EC2, S3, IAM, and VPC components.
• Monitor cloud resource usage and optimize costs through effective planning.
• Apply and enforce AWS security best practices, particularly around Identity & Access Management (IAM).

Required Skills & Qualifications

• Experience: Over 10 years in IT operations, with a minimum of 2 years in a leadership or senior management position in a mid-sized organization (300+ employees).
• Networking: Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and hands-on experience with networking equipment such as Cisco, Ubiquiti, or equivalent.
• Cloud & SaaS: Proven expertise in AWS administration and managing enterprise SaaS environments.
• Problem Solving & Incident Management: Ability to stay composed during critical incidents and effectively resolve system outages, with strong troubleshooting and root cause analysis capabilities.

Preferred Qualifications:

• Experience with IT asset management and endpoint automation tools.
• Familiarity with compliance frameworks such as ISO 27001, SOC 2, etc.
• Exposure to scripting and automation languages like PowerShell, Python, or Bash.
• Background in vendor management and contract negotiation.

Skills

Zoho

Jira