Head of FinCrime Operations

About Vivid:
At Vivid, we're reimagining how individuals and businesses manage money. Our all-in-one app opens up a world of financial possibilities: invest in global stocks, ETFs, and over 150 cryptocurrencies, earn cashback on everyday purchases, and access personalised insights to make the most of your finances—all tailored to your lifestyle.   
  
For businesses, Vivid Business offers a powerful suite of tools, including multi-IBAN accounts, high-interest rates, business cashback, team cards, and seamless accounting integrations to streamline operations.   
  
Our mission? Your success. Everyone deserves the chance to see their finances flourish, and we’re dedicated to empowering our customers to make this a reality.   
  
Since our 2020 launch in Germany, Vivid has rapidly expanded across Europe, earning the trust of over 500,000 customers looking for a simpler, smarter way to grow their wealth. With over €200 million raised from top investors and a valuation of €775 million, Vivid is where modern finance meets real opportunity. Join us and experience a new way to thrive financially.

About The Role:
We are looking for an accomplished and strategic Head of Financial Crime (FinCrime) Operations to own and scale our entire FinCrime Operations. This senior leadership role encompasses oversight of all operational lines (L1/L2), management of specialized functions (QA, Training, Operational Support), and the development of a strong leadership pipeline to support rapid, high-quality growth. 

The successful candidate will bring structure and predictability to a fast-growing environment, driving performance against critical metrics while monitoring continuous process improvement and control optimization.

Your Mission:
Strategic Leadership & Organizational Development • Organizational Ownership: Provide strategic and operational leadership for the end-to-end FinCrime Operations organization (L1, L2, QA, Training). 
• Scaling & Structuring: Design, implement, and maintain a robust, scalable operational framework with clear ownership, standardized processes, and global consistency. 
• Leadership Development: Recruit, mentor, and coach Team Leads and Managers, strengthening leadership capabilities and accountability across the entire function. 
• Governance & Compliance: Ensure all teams operate in strict adherence to internal standards, procedures, and regulatory requirements.

Operational Excellence & Performance • Performance Management: Guarantee consistent day-to-day operational excellence, ensuring delivery against strict Service Level Agreements (SLAs), quality benchmarks, and productivity targets. 
• Continuous Improvement: Lead data-driven initiatives to mitigate errors, enhance accuracy and maximize processing efficiency. 
• Systems Implementation: Establish comprehensive systems and tooling for associate onboarding, specialized training, data-driven quality monitoring, and formal performance management.

Resource & Workforce Management • Financial Planning: Own headcount planning, budgeting, and financial allocation across all FinCrime operational resources.
• Capacity Planning: Oversee effective resource planning and collaborate closely with Vendor Management on external capacity needs, ensuring adequate coverage and utilization. 
• Risk & Control: Proactively identify control gaps, process inefficiencies, and operational risks, driving structured remediation and the implementation of FinCrime best practices.

Your Profile:
• 7+ years of senior operational leadership experience, preferably within high-volume environments such as Fintech, Banking, Financial Services, or complex BPO/back-office operations. 
• Demonstrated success managing multi-layered teams and leading other leaders, with direct accountability for organizations of 100+ FTE (internal and external). 
• Proven ability to build, transform, or stabilize operational organizations, set up control systems, and scale teams through multiple leadership levels in a hyper-growth setting. 
• Deep expertise in operational methodologies (e.g., Six Sigma thinking), performance metrics, capacity planning, and operational analytics.
• Demonstrated structured, decisive, and results-oriented leadership, with a strong ability to stabilize chaotic environments and define clear, efficient workflows. 

As a plus: • Hands-on experience in FinCrime/AML/KYC operations is a significant advantage. 
• Prior experience working with or managing outsourced vendor teams. 
• Experience supporting operations related to Small and Medium-sized Business (SMB) clients or workflows. 
• Bachelor's or Master's degree in Business Administration, Operations Management, Finance, or a related field.

Why Join Vivid?:
• We have a hybrid model in one of our offices, Limassol or Paphos, or fully remote outside office locations.
• This is a senior-level position with a competitive salary and benefits package (depending on location).
• Participation in our Stock Options Program.

• Real growth prospects, significant responsibility, and the ability to make an immediate impact from day one!

Enhance your expertise and shape the future of FinTech. Join Vivid's talented team and help us revolutionize how people think about their money!