Head of Field Deployment & Support Engineering (m/f/d)

Your Mission:
As Head of Field Deployment & Support Engineering (m/f/d), you will play a pivotal role in scaling and professionalizing our customer delivery operation. Your team delivers and supports some of the most advanced modular robotics solutions. Your mission: build and maintain a high-performing, reliable, and motivated field organization that sets the industry benchmark for quality, customer orientation, and operational excellence.

RobCo is pursuing a clear vision: to become Europe’s leading provider of automation solutions for small and medium-sized businesses (SMBs). To this end, we have already raised more than $50 million from the world's best venture capitalists, including Sequoia Capital and Lightspeed, as well as from the founders of UiPath, Helsing, Pitch and other companies.

You will lead, coach, and develop a diverse team of engineers and technicians, from recent graduates to seasoned experts, ensuring they consistently deliver value to our customers and embody the best of RobCo’s culture. You’ll bring structure where it’s missing, raise the bar on process and communication, and create the conditions for the team to grow.

You will be the first line leader, operational problem-solver, and force multiplier in our fast-growing organization, trusted by both your team and company leadership.

Your Responsibilities

Team Leadership & Development

• Directly lead, coach, and develop a team of Field Solutions Engineers and Technicians responsible for the deployment and integration of RobCo’s robotic automation systems.

• Foster a culture of accountability, openness, and high performance; set clear expectations, provide regular feedback, and support individual growth.

• Identify and mentor future team leads as the organization scales.

Operational Excellence

• Ensure your team delivers consistent, high-quality customer outcomes: on time, every time.

• Team resource planning, project assignments, and deployment scheduling in collaboration with Technical Program Managers.

• Drive continuous improvement in all aspects of field execution: safety, process, documentation, and customer communication.

• Proactively identify and resolve bottlenecks, recurring field issues, or skills gaps.

Customer Focus

• Act as an escalation point for deployment issues and complex customer situations, balancing commercial, technical, and relationship needs.

• Ensure the field team communicates effectively with customers, translating technical complexity into practical action and building trust.

• Champion a customer-first mindset while holding the team to robust technical and process standards.

Collaboration & Process Building

• Work closely with Product Engineering, Customer Value Engineering and Sales to close feedback loops between the field and the rest of RobCo.

• Standardize and continuously improve team routines: onboarding, training, documentation, and field support tools.

• Contribute to the development and refinement of processes and best practices as we scale across new regions and products.

Your Profile:
• Demonstrated leadership experience in a technical, customer-facing environment (e.g., machinery, automation, industrial engineering, or similar).

• Proven ability to develop and lead diverse teams, including engineers and technicians, ideally in a fast-pace scale-up or transformation context.

• Strong operational and problem-solving mindset: you see around corners, act proactively, and thrive in high-change environments.

• Ability to structure, document, and drive repeatable processes without sacrificing flexibility or customer focus.

• Exceptional communication skills (in English, German is a plus): you coach technical staff to be clear, pragmatic, and customer-oriented.

• Relentless about safety, quality, and professionalism.

• Willingness to travel as needed to support customers and team members on site.

Why us?:
• Work with us on groundbreaking technology in software-defined modular robotics and pioneer solutions to address the skills shortage in the industry.
• Diverse, responsible, and independent work in a dynamic startup environment.
• Flat hierarchies with an open and direct feedback culture, including 360° development feedback aimed at holistic professional growth.
• Train nationwide in over 7,200 partner studios for only €30 a month with your subsidized Wellpass membership.
• Regular team events (game nights, ski trips, and much more) - teamwork makes the dream work!

Do you share our passion for our groundbreaking robotic technology and want to be part of our dynamic growth? You will carry out your own projects, implement innovative solutions, and be recognized for your successes!