Head of Event Support

We are Strata!

Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences.

As a people-first business, we encourage ambition, support and reward. We’re always listening and open to your ideas, just as we do with our clients.

Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.

Job Overview

As a key member of Strata’s Senior Leadership Team, the Head of Event Support is responsible for shaping and executing the strategic vision for our Event Support function. This senior-level role combines operational excellence with strong leadership, team management, and process innovation. You will ensure world-class delivery across all live projects through exceptional planning, logistics, and execution.

We are seeking an experienced leader from the events industry, ideally with a background in outdoor events, expos, event structures, or brand activation, who thrives in a fast-paced environment. You will champion our support capabilities internally and externally, ensuring that every delivery reflects Strata’s high standards of precision, creativity, and safety.

You will lead a diverse team of event support managers, warehouse staff, and operators, fostering a culture of accountability, clarity, and collaboration. Your leadership will ensure we consistently exceed client expectations and maintain the highest levels of operational performance.

This role offers an opportunity to shape the future of event support at Strata, combining hands-on leadership with strategic oversight and operational innovation. If you are a driven and detail-oriented leader ready to make a lasting impact, we’d love to hear from you.

Key Responsibilities

Strategic Leadership

• Set and execute the strategic direction for Event Support in alignment with Strata’s overall goals.

• Collaborate with senior colleagues (including Project Managers, Account Directors, and Production Leads) to ensure operational excellence supports our creative and delivery objectives.

• Represent the Event Support function within the company, promoting its capabilities and championing best practices.

Operational Excellence

• Oversee the support management team, warehouse manager, and operator teams to ensure efficient project delivery and resource allocation.

• Manage departmental performance by tracking revenue, costs, utilisation, and efficiency, implementing strategies to optimise outcomes.

• Champion health and safety, maintaining compliance across warehouse, vehicle, and equipment operations.

• Drive continuous improvement in logistics, resource management, and support processes, integrating new technologies and best practices.

Team Leadership & Development

• Lead, mentor, and develop a high-performing team, fostering collaboration, accountability, and personal growth.

• Implement training programs to strengthen support skill sets and maintain high professional standards.

• Promote a positive, inclusive, and solutions-oriented workplace culture.

Additional Responsibilities

• Traffic Management: Oversee compliance with Operators Licence and DVLA regulations; manage the operational aspects of the vehicle and plant fleet.

• Supplier Management: Manage key supplier relationships, including logistics, production, and transportation partners.

• Reporting: Provide updates to the Board on operational performance, health and safety, and ongoing improvements.