Head of Enterprise Architecture

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

As the Head of Enterprise Architecture, you’ll set the architectural direction that powers AFCA’s technology future. You’ll bring clarity to complexity, shaping enterprise‑wide architecture while staying grounded in delivery. This your chance to ensure every investment is secure, scalable and aligned to what the business needs most.

Reporting directly into the Chief Technology Officer, this is a high‑impact leadership role where decisive architecture, strong governance and smart trade‑offs enable confident, high‑quality delivery. We are seeking a proven senior leader with experience in complex, multi‑platform environments. 

What you'll do: 

• Own AFCA’s enterprise architecture vision, target state and technology roadmap
• Translate business strategy into clear architectural direction across applications, integration, data and security
• Lead and develop the enterprise architecture practice, setting high standards for quality and consistency
• Provide architectural oversight and assurance across major initiatives, platforms and digital products
• Resolve complex, cross‑domain design challenges spanning digital, integration, data and corporate systems
• Own integration architecture strategy, ensuring scalable, interoperable and reusable solutions
• Chair and contribute to architecture governance, balancing strategic alignment, cost, risk and delivery outcomes
• Embed security‑by‑design and compliance into all architectural decisions, working closely with cyber security
• Partner with executives, product and delivery leaders to shape technology strategy and investment decisions
• Clearly communicate architectural intent to both technical and non‑technical stakeholders

What you'll bring:

• Senior experience operating as an Enterprise Architect in complex, multi‑platform environments. 
• Proven leadership of diverse architecture disciplines (solution, integration, data, security). 
• Strong understanding of modern architectures, including cloud, APIs, integration patterns and digital platforms. 
• Ability to balance strategic purity with delivery pragmatism. 
• Strong facilitation, influence and decision‑making skills at executive level. 
• Clear communicator able to explain complex architectural concepts in plain English. 

What's on offer

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements. 
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards. 
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023 
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion. 
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity. 
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing. 
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas. 
• Financial benefits – Not-for-profit salary packaging to boost take-home pay. 
• Locations – A team of over 1,500 dedicated professionals based in modern Melbourne and Sydney CBD offices. 

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion. 

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. 

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. 

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.