Head of Engineering

Hyper-Reach builds mission-critical mass notification and emergency communication systems used by public safety organizations across North America. We operate high-reliability, real-time platforms spanning web, mobile, telephony, and cloud infrastructure at meaningful scale. Our engineers own systems end-to-end, make real architectural decisions, and modernize legacy technology with a focus on performance, security, and resilience. We value autonomy, technical excellence, and building software that truly matters.

About the Role

We’re hiring a Senior Engineering Manager to lead a small, high-impact engineering team responsible for our Hyper-Reach platform, telephony systems, and core infrastructure.

This is a player–coach role with full end-to-end ownership. You will be the primary technical leader overseeing architecture, delivery, quality, and day-to-day execution across product engineering, telephony integrations, and infrastructure evolution.

You’ll work closely with leadership while remaining hands-on with critical technical decisions and complex development work.

This role is ideal for a senior technical leader who enjoys breadth, ownership, and autonomy within a lean team.

What You’ll Do

Technical & Team Leadership

• Lead and mentor a team of 4 full-time engineers, plus external contractors.

• Act as the primary technical authority across the Hyper-Reach mass notification product, telephony products, and infrastructure.

• Lead architectural discussions, technical decision-making, and system design.

• Conduct code and design reviews to ensure quality, security, and maintainability.

• Continual evaluation of resource needs, including interviewing, hiring and onboarding to expand the team, when appropriate.

Delivery & Execution

• Partner with Product Management to define requirements, scope, and delivery timelines.

• Plan and prioritize work across internal teams and contractors.

• Track progress, manage dependencies, and proactively address risks and bottlenecks.

• Balance near-term delivery with long-term technical health.

Architecture & Systems

• Own system architecture across web applications, mobile components, telephony, and backend services.

• Lead the evolution and modernization of legacy systems.

• Ensure systems are scalable, reliable, secure, and production-ready.

Hands-On Development

• Remain hands-on for complex features, integrations, and critical paths.

• Support development across:

• Web and mobile applications

• Backend services

• Databases (including PL/SQL where applicable)

• Infrastructure and deployment workflows

Continuous Improvement & Innovation

• Improve engineering processes, tooling, and development practices.

• Champion DevOps practices, including CI/CD, monitoring, and automation.

• Introduce and evaluate AI-assisted development tools to improve productivity and quality.

What We’re Looking For

Required Experience

• 8+ years of professional software development experience.

• 2–5 years in a technical leadership or engineering management role.

• Experience leading small teams.

• Strong background in backend and web application development.

• Experience making architectural decisions and owning systems end to end.

• Comfortable operating across product, infrastructure, and operational concerns.

• Strong communication and collaboration skills.

Nice to Have

• Experience with telephony or real-time systems.

• Cloud infrastructure and DevOps experience. AWS experience a plus.

• Mobile application development exposure.

• Experience modernizing or migrating legacy systems.