Head of Digital Products & Delivery

Salary up to: Competitive

Head of Digital Product & Delivery  
 
Reporting to:         Tech Director 

Base Location:    Putney 
 

Job Description

About the role: 
 
Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers, and the communities we work in.     Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers. 

Role Purpose
The Head of Digital Products & Delivery is the accountable leader for a large and increasingly complex and business-critical portfolio of technology products, systems and services.

Reporting to the Tech Director, this role holds first-hand accountability for the strategy, performance, commercial value and delivery of digital products across UKI and selected international markets.

Managing a high performing team. the Head of Digital Products & Delivery  will work with business stakeholders and other senior technology leaders to align product roadmaps and business outcomes to business strategy and functional priorities.

You will ensure our technology estate delivers demonstrable value to the business, while shaping the future of Nando’s with their product-led, agile and internationally scalable team.

Key Responsibilities:
•    Own the end-to-end accountability for a significant technology portfolio, including strategy, delivery, operation, performance and value realisation.
•    As a member of the Technology Leadership Team collaboratively shape and drive functional initiatives.
•    Support the Technology Director in representing Technology at the Leadership Team.
•    Lead the strategic planning and evolution of their digital product portfolio, ensuring visible alignment to the business strategy and functional priorities.
•    Balance user, operational, commercial and technical needs in shaping portfolio direction.
•    Ensure demonstrable value release into the business.
•    Full accountability for the price-performance of digital products and the return on investment of their delivery.
•    Drive clear articulation of technology value to the wider business.
•    Lead the strategic planning of tech products, systems and services — establishing a forward-looking, multi-year view.
•    Continuously assess portfolio health, prioritisation and commercial impact.
•    Maintain accountability for roadmap delivery across multiple teams and domains.
•    Remove systemic blockers and manage enterprise-level risk.
•    Develop and maintain a strong understanding of technology fundamentals to effectively lead engineers, architects, product managers, quality engineers, UX designers and vendors.
•    Ensure scalable, secure and resilient product architecture in partnership with engineering leadership.
•    Ensure all products are designed, implemented and run with appropriate cybersecurity controls and adhere to all relevant legal and regulatory requirements including data protection and PCI.
•    Evolve from running capabilities solely for UKI to delivering selected capabilities across multiple markets, globally.
•    Ensure global scalability is considered in portfolio decisions.
•    Stay ahead of industry trends, emerging technologies and innovation. 
•    Evolve and enhance the product operating model including structure, roles, governance and communities.
•    Drive capability development across the product discipline.
•    Line manage, coach and grow Product Managers and Delivery Leads.
•    Lead recruitment strategy, team mobilisation and succession planning.
•    Shape and strengthen product career pathways.
•    Partner with senior business stakeholders to align roadmaps to business outcomes and co-own value delivery.
•    Foster strong cross-functional collaboration across Tech and the wider business.
•    Surface, articulate and evidence the value added by technology.
•    Play a leading role in shaping Tech culture and supporting broader business transformation.

 
The candidate should possess / be: 
 
•    Enterprise-level Product Strategy
•    Portfolio & Value Management
•    Commercial & Financial Acumen
•    Strong understanding of Technology Fundamentals
•    Scaled Agile & Modern Product Delivery
•    Service Management & Product Support Models
•    Vendor & Third-Party Management
•    Data & Insight-led Decision Making
•    Organisational Design & Capability Building
•    Senior Stakeholder Influence
•    People Leadership & Coaching

Experience: 
•    10+ years in senior product, technology or delivery leadership roles
•    5+ years leading and developing senior managers
•    Experience leading large, complex and business-critical technology portfolios
•    Proven experience in organisations undergoing digital transformation
•    Experience delivering products/services across multiple markets desirable
•    Relevant domain knowledge (Operations, Customer, People, Enterprise, Technology Platforms)  advantageous but not essential