Head of CRM

Our Company
At Quantum, we connect global brands with high-intent consumers. We turn intent into action and complexity into clarity.

Our Mission is clear, to help smarter, faster buying decisions. Our vision, to be the world’s most used digital comparison service, delivering value and simplicity to millions.

We drive growth through data-driven affiliate marketing built for performance from day one. Every campaign is measurable, optimised in real time, and designed to scale.

With in-house tech, full-stack analytics, and a compliance-first mindset, we give our partners an edge. We drive confident decisions and growth in regulated and high-growth sectors. We’ve helped ambitious brands grow faster, smarter, and globally.

The Role

As Head of CRM, you will lead the strategic planning, design, and execution of our customer communications programme across all outbound channels and brands, spanning conversion, retention, and reactivation.

You will own the performance and optimisation of the CRM programme, ensuring it delivers against business objectives while remaining customer-centric and protecting the health of our channels and growing database.

Leading a London-based team of six (ranging from junior executives to managers), you will have the scope and support to significantly enhance the impact and effectiveness of CRM across the wider business. You will take a data-first approach, reviewing performance daily, identifying optimisation opportunities, and driving both incremental improvements and innovative strategic initiatives to improve engagement and results.

With multiple brands, verticals, and markets, sophisticated use of data and dynamic content is critical. We are therefore looking for a technically strong marketer with hands-on experience in Salesforce Marketing Cloud (SFMC) and ideally Adobe Campaign (legacy system). You should be comfortable working with HTML emails, advanced segmentation and suppression logic, and have experience launching new brands, including IP warm-ups. Experience within a multi-brand, multi-market organisation is highly desirable.

At this level, we expect you to be the subject matter expert, passionate about customer centricity, committed to developing your team, and technically capable of delivering excellence.

Key Responsibilities:

• Lead and manage a team of six.

• Own relationships, performance, and budgeting for all CRM systems and agency partners.

• Develop and execute multichannel CRM campaigns (email, SMS, push notifications, in-app messaging), ensuring relevance and performance.

• Oversee the full customer lifecycle, driving optimisation across acquisition, retention, and reactivation.

• Use data and reporting to inform both strategic direction and tactical improvements.

• Collaborate with marketing, product, affiliate, and other cross-functional teams to deliver projects aligned with business objectives.

• Support growth across new verticals, markets, and the core lead generation gaming business.

• Ensure compliance with regulatory and licensing requirements across all regions.

• Act as the voice of the customer within the organisation.

About You:

• 7–8+ years of CRM experience.

• Experience managing teams of three or more.

• Strong attention to detail and a high standard of work quality.

• Hands-on experience with Salesforce Marketing Cloud.

• Working knowledge of HTML for email.

• Solid understanding of segmentation strategies, suppression logic, and waterfall approaches.

• Experience building processes and documentation.

• Strong end-to-end project management skills.

• Good understanding of email deliverability best practices.

• Experience across email, SMS, and WhatsApp channels.

• Highly analytical and comfortable working with raw data.

• Excellent written and verbal English communication skills, including newsletter copywriting.

• Able to manage multiple priorities and adapt quickly in a busy, deadline-driven environment.

• Collaborative, cross-functional team player who builds strong relationships across departments.

• Comfortable working under pressure to deliver results.

• Team-oriented, customer-focused, and last but not least no-ego.

Desirable

• Exposure to Adobe Campaign.

• Experience launching new brands.

What You’ll Get

• Competitive Base Salary

• Company Bonus Scheme

• Hybrid Working (3 days in office)

• Private Health Care (Bupa)

• Travel Insurance

• Market Leading Training Programme

• Recognition & Reward Scheme

• Annual Company Conference (previous destinations Vienna, Bologna, Dubrovnik and Thessaloniki)

• Regular Happy Hour / Team Lunches

• Free Coffee, Drinks & Snacks

What’s the next step?

Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

If you like the sound of what we're all about at Quantum and want to join a team where you can make an impact, please apply or contact us at [email protected].