Head of Collections and Recoveries

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we’re transforming the financing experience and joining our team?

What You'll Do

The Director of Collections and Recoveries is a highly analytical business leader responsible for overseeing and optimizing all aspects of the company’s collections and recoveries functions. This individual contributor role will develop and deliver the strategy and roadmap, collaborating across internal teams and external partners to execute and optimize our loss mitigation efforts. The ideal candidate will have deep collections and recoveries expertise, very strong analytical and problem solving skills, cross-functional leadership skills, and a deep understanding of consumer finance regulations.

Key Responsibilities:

• Strategic Leadership: Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives.

• Operational Excellence: Oversee daily operations, ensuring business intent is supported by operational excellence - delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.

• Risk Management & Regulatory Compliance: Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries.

• Financial Performance: Own the Collections and Recoveries budget and maximize return on operational expenses.

• Technology and Innovation: Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.

• Customer Experience: Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.

• Additional responsibilities may vary based on the company’s needs and requirements.

About You (Required Qualifications)

• 5+ years of experience in collections and recoveries in the consumer finance industry.

• Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.

• Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.

• Excellent analytical and problem-solving skills.

• Strong communication, influencing and interpersonal skills.

• Ability to work under pressure and meet tight deadlines.

• Location Requirement: This position requires regular in-person attendance at one of our office locations (Richmond, VA or Arlington, VA). Candidates must already be located within a commutable distance to either office location, as relocation assistance is not available at this time.

Preferred Qualifications

• Advanced degree (MBA or MS).

• Ability and familiarity with SQL, Snowflake, and other data/analytics tooling

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical, dental, and vision coverage

• 20 PTO days + 11 paid holidays

• 401(k) retirement with company matching

• Student Loan & Tuition Reimbursement

• Commuter assistance

• Parental leave (maternal + paternal)

• Inclusion and Associate Engagement Programs

Who we are & what we value:

• We focus on what’s most important

• We set clear expectations and deliver

• We embrace challenges to reach our full potential

• We ask, “How can this be better?”

• We move fast together