Head of Client Services

Head of Client Services

Trident Trust Company (BVI) Ltd

March 2026

Trident Trust is a leading independent provider of corporate, trust and fund services to the financial services sector worldwide, employing 1000 staff across a global footprint that spans Africa, the Americas, Asia, the Caribbean, Europe, and the Middle East. We are seeking a talented corporate services professional to join our established BVI office. We only employ individuals who are professionally minded, committed and able to demonstrate good people skills.

The Role

The Head of Client Services will be a key member of the leadership team, reporting to the Managing Director. The focus will be on ensuring that service levels for the production of work exceed the expectations of our global client base. The role will cover corporate and fiduciary services. This position requires 10 years of leadership experience and a proven track record of mentoring and developing talent. Additionally, strong communication skills are essential to ensure that all staff receive clear guidance and understand their vital role. The ideal candidate will possess in-depth knowledge and experience within the financial services industry in the BVI.

Responsibilities

• Engage all staff by providing leadership to enable the delivery of the company's business plan.
• Collaborate with the regional senior leadership team to lead the transformation and change of the business, ensuring it is aligned with the evolving regulatory framework and well-positioned to address these challenges.
• Ensure that new and ongoing projects are adequately documented, managed and implemented to achieve strategic outcomes.
• Set challenging and realistic key performance indicators for the company's different teams to enable the promotion and protection of the business.
• Manage outsourcing arrangements to ensure that they align with each country's regulatory and operational requirements, including business continuity testing 
• Develop training plans that cover both technical and personal skills.
• Ensure that there is constant monitoring and measurement of operations to safeguard the efficiency and effectiveness of both internal and external processes.
• Generate management information for the board and senior team, showing progress against the projects.
• Empower and motivate all employees in the business by living the values and helping drive the culture of the company, ensuring all staff demonstrate these values.
• Engage in and actively maintain relationships with key clients, both internally and externally, and serve as a point of escalation when incidents or complaints arise.
• Take responsibility for employee training, ensuring both technical competence on the core platform of ViewPoint and the development of soft skills within the teams.

Experience and Skills

• Minimum of ten years’ experience in a senior leadership position within the financial services and customer relations industry with a proven record of success.
• Expert knowledge of the Virrgin Registry System
• Strong understanding of the BVI legislation and how this translates operationally to a business.
• Extensive knowledge of Trusts and Fiduciary arrangements.
• Able to understand and analyse financial and operational performance metrics.
• Excellent communication and leadership skills with a track record of developing talent.
• Exceptional organisational and project management skills, given the high volume of work.
• Analytical and problem-solving skills
• Be results-driven, can clearly demonstrate meeting targets and deadlines.
• Able to galvanise the support of stakeholders across multiple International offices.