Head of Client Operations

Job Summary:

The Head of Client Operations will lead our Client Operations function.

What You Will Do:

The role is a senior leadership one with full accountability for NOC, Network and Field Operations, combining strategic people management with hands-on technical oversight across a 24/7 service environment.

Requirements:
Job Responsibilities

• Lead three operational domains — NOC, Network Operations and Field Operations — with direct management of team leads and senior staff
• Own 24/7 operational governance, including shift planning, rota management and service continuity
• Act as the primary escalation point for critical incidents, liaising with internal teams, customers and senior stakeholders
• Set and maintain SOPs and governance frameworks to ensure consistent, SLA-driven service delivery
• Lead team development — including hiring, onboarding and coaching — building a high-performing operations function
• Champion continuous improvement through automation, structured reporting and process optimisation

Qualifications and Work Experience

• Candidates must demonstrate strong, working technical knowledge across the following:
• Networking & Routing TCP/IP, BGP, OSPF, Route Redistribution, NAT, ACLs, VLANs, STP, QoS, IP Addressing and Subnetting, WAN Failover and Resiliency
• SD-WAN & Security SD-WAN Architecture and Operations, VPN Technologies, FortiGate / Fortinet firewall policy and security operations
• Vendor Platforms Cisco (CCNP-level proficiency), Huawei (enterprise and SP environments), Juniper (JunOS-based routing and switching), Palo Alto Networks (NGFW and security policy), Check Point (firewall management and threat prevention)
• Monitoring & Observability Zabbix, Grafana, Alerting Workflows, Event Handling, Dashboard Management
• Tooling & Reporting Power Automate, Microsoft Excel, Operational Reporting and Analy

What We're Looking For

• The ideal candidate will combine operational leadership maturity with deep technical credibility — a proven track record in 24/7 NOC or network operations, CCNP-level networking knowledge, and the communication skills to engage confidently with customers, engineers and senior management. Experience with NOCaaS, critical infrastructure or multi-customer managed services is a strong advantage.

Benefits:
What We Offer:

• Competitive remuneration package.

• Private medical and life insurance.
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams.
• A collaborative and inclusive workplace culture focused on innovation and growth.

If you want to be part of one of the top leading software firms in the FinTech industry internationally, we want to hear from you!

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About Profile Software

Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry. With presence in major financial centers across Europe, the Middle East, America, Asia, and Africa, we deliver innovative, scalable, and award-winning solutions to financial institutions worldwide.

Profile Software is listed on the Athens Stock Exchange and continues to grow rapidly, driven by continuous investment in technology and people.