Head of Client Operations

FreedUp is a small startup based in Austin, TX. We are an Executive Assistant Agency that matches elite founders and executives with world-class executive assistants. We’re not a staffing agency - we're a CEO's operational partner, built for founders who want to delegate the grind and multiply their impact.

We are hiring a Head of Client Operations to own the day-to-day delivery and success of our client relationships. This role is critical to ensuring our clients are happy, onboarded well, and consistently receiving value from their executive assistants.

In this role, you will act as the primary point of contact for a portfolio of clients (CEOs and Executives) while also overseeing internal client operations, onboarding, and coordination across teams.

Schedule:

• Monday - Friday 8am-5pm CST

Pay Range:

• Based on experience

Duties and Responsibilities

• Own the ongoing relationship and success of a portfolio of FreedUp clients
• Lead client onboarding, including kickoff meetings, expectations-setting, and early success milestones
• Serve as the primary point of contact for client check-ins, feedback, and ongoing communication
• Monitor client health and satisfaction, identifying risks and opportunities proactively
• Coordinate internally with EAs, recruiters, trainers, and leadership to resolve issues and ensure high performance
• Maintain clear visibility into where each client is in their lifecycle (onboarding, ramp-up, steady state)
• Track and manage client-related workflows, timelines, and deliverables
• Ensure client updates, feedback loops, and follow-ups happen consistently and on time
• Identify operational gaps or recurring issues and help improve internal processes and systems
• Create, document, and improve SOPs related to client operations and delivery
• Support leadership with reporting and insights on client performance, retention, and trends

Requirements:
Qualifications:

• 3+ years of experience in client success, account management, operations, or project management
• Experience working directly with clients in a service-based or agency environment
• Proven ability to manage multiple clients or projects simultaneously
• Strong written and spoken English (C2 level preferred)
• Experience working remotely with distributed teams

Skills:

• Excellent verbal and written communication skills
• Strong client relationship and stakeholder management skills
• High level of organization and follow-through
• Ability to think operationally and improve systems, not just execute tasks
• Comfort leading meetings, setting expectations, and delivering feedback
• Proficiency with tools like Notion, Google Workspace, Slack, Zoom, Airtable, or similar
• Ability to work independently while coordinating closely with leadership
• High level of ownership, professionalism, and discretion

Technical Requirements:

• Reliable high-speed internet connection with a minimum speed of 50 Mbps download and 10 Mbps upload.
• A modern computer or laptop with a multi-core processor (Intel i5 or higher/equivalent).
• Proficiency with remote communication tools such as Zoom, Microsoft Teams, Slack, or Google Meet.
• A noise-canceling headset with a microphone for clear communication.

Benefits:
• Upward mobility potential is huge - we expect to triple in size this year
• Fully remote role
• Opportunity to work closely with founders and leadership
• Meaningful ownership over client experience and operations
• Learning and growth opportunities within a fast-growing startup
• Performance-based bonuses
• PTO
• HMO after 3 months