Head of Client Engagement - National Clients

Job Title:  Head of Client Engagement - National Clients

Location: London

Role Type: Hybrid 

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering outstanding learning experiences.  At FI, our commitment to excellence is driven by our core driving principle of putting people first.  We take pride in nurturing talent, fostering growth, and providing unparalleled support to our students, clients, and team members, ensuring they can thrive personally and professionally. 

Our success is due to our approach to training and our links with businesses. We work closely with organisations to precisely understand their needs and incorporate these into innovative course designs, where the interaction with students is tailored, personal and reflects their specific circumstances. This approach has led to First Intuition being awarded an ‘Outstanding’ rating by Ofsted. 

Job summary: 

This role offers an exciting opportunity for the right individual to lead on the engagement and delivery of an excellent service to new national clients. Our programmes provide innovative training solutions to clients with graduate and school leaver training requirements at a national level. This role will be responsible for driving forward FI National Client’s growth strategy, creating new employer relationships in identified sectors, or with new product portfolios.

The ideal candidate will have a strong background in business development, preferably in the education or training sector, and a passion for providing employers with solutions to best suit their needs.

The Head of Client Engagement will provide our clients with expert advice and guidance on programme design and delivery, supported by our central education and scheduling teams. The right person for this role will enjoy building relationships internally and externally, working in partnership with our clients and supporting the wider business, including our regional network of centres, to deliver to the clients’ requirements.

The right individual can be based anywhere in the UK and work from home, or their local FI centre, with travel to client sites and other FI centres also required. First Intuition support flexible working and the principle of choosing your work location ‘with purpose’, we would be pleased to discuss any specific needs around working flexibly with you.

This role reports into the Managing Director - National Clients.

Duties and responsibilities to include:  

You will be a core member of the National Client Management Team and will contribute to National Client planning, tailoring strategies and programmes ensuring they continue to meet our student and employer needs.

Contributing to ongoing programme and service proposition development through review of client feedback, performance indicators and sector specific insight.

Understand target markets and carry out planning and execution of business development activities in line with the strategic direction of growth, including participation on tenders and pitches.

Build strong relationships with employers to deliver solutions which meet their business needs.

Understanding and communicating resource requirements to allow the business to plan ahead for property, people and service requirements, managing client expectations to ensure we can deliver on our commitments.

Attend regular client meetings to discuss strategy, programmes, service delivery and share insights to maintain engagement and retention of employers.

Support new employers through l onboarding of their students, ensuring we provide the best possible service and smooth enrolment experience.

The role will require collaboration with all areas of the organisation, and you will be required provide management information, in line with your KPIs, to the Management team.

Supporting additional work as required by management from time to time.

Qualifications and skills: 

Essential: 

Experience of delivering high quality business development, client service and account management.

Proven ability to develop strong relationships and networks across the accountancy sector.

Experience of professional or higher education within the accountancy sector.

Knowledge of apprenticeship standards and programmes.

Experience of client tendering.

Full UK driving license and ability to travel regularly is essential.

In delivering these targets, the candidate will need to ensure that students on programme are in line with First Intuition’s mission, providing employers with qualified, motivated, well- rounded employees.

Benefits 

30 days annual leave (based on fulltime hours) PLUS bank holidays 

3 FI Days per year 

Hybrid working available, equipment provided for homeworking 

Flexible-working positive employer with a range of family-friendly policies 

Employee Assistance Programme: 24-hour confidential access to counselling and support services 

Competitive Pension 

Private Medical Insurance 

Training and development opportunities 

Long term career prospects in a growing company 

Employee perks including a range of discounts to suit your lifestyle 

We are committed to safeguarding and protecting young people and vulnerable adults and follow Safer Recruitment processes. All successful candidates will need to complete a DBS check, with some roles requiring an Enhanced check. This post is exempt from the Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and adhere to our Safeguarding and Prevent Policy, which can be viewed here.   

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.