Head of Business Operations, Phoenix

About Zipline

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Using robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role

You are an operational leader who thrives at the intersection of strategy, systems, and execution. As Head of Business Operations for Platform 2 in Phoenix, you’ll serve as one of three core leaders responsible for running the market alongside the Head of Maintenance Operations and Head of Commercial Operations.

Your role is to make the system run: ensuring day-to-day operations perform flawlessly, the network scales efficiently, and every flight, delivery, and partner experience is executed with precision. You’ll drive operational readiness, build scalable systems, and ensure that our people, processes, and partners are aligned to deliver a world-class customer experience. This role reports directly to the Head of Operations.

What You'll Do

• Lead Zipline’s Platform 2 Operations in Phoenix: Own operational performance for all delivery, fleet, and logistics activities, ensuring targets for safety, reliability, and throughput are consistently met.

• Coordinate Market Leadership: Partner closely with the Head of Maintenance Operations and Head of Commercial Operations to align priorities, manage tradeoffs, and deliver growth and service excellence across the Phoenix region.

• Drive Operational Readiness and Scaling: Design and execute launch plans, readiness reviews, staffing models, and process improvements as we grow fleet size, service area, and customer volume.

• Build and Lead Teams: Recruit, develop, and lead a high-performing operations organization capable of scaling with growth and adapting to dynamic operational challenges.

• Ensure Safety and Compliance: Oversee site-level adherence to Zipline’s safety management system and regulatory frameworks, working cross-functionally to close gaps and mitigate risk.

• Deliver on KPIs: Own key operational metrics for uptime, delivery success, cost per delivery, and customer satisfaction and continuously push for improvement.

What You'll Bring

• 12+ years of experience in operations, logistics, aviation, or manufacturing, including 5+ years leading large, multi-disciplinary teams.

• Proven success in building and scaling operational systems or facilities in a fast-paced, high-growth environment.

• Strong analytical and process-driven mindset able to translate complex systems into clear, measurable outcomes.

• Skilled at leading through ambiguity and driving alignment across internal and external stakeholders.

• Track record of building culture, developing talent, and holding teams accountable to operational excellence.

• Deep understanding of safety, compliance, and performance management in regulated or mission-critical environments.

• Bachelor’s degree in engineering, operations, logistics, or a related field (MBA or equivalent experience preferred).

• Must be based in or willing to relocate to the Phoenix, AZ area.

What Else You Need to Know

This role requires an ability to spend significant time in Phoenix, AZ.

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!