Head of Business Operations - APJMEA

IFS is a billion-dollar revenue company with 7000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

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By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

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Head of Business Operations – APJMEA

Role Overview

As the Head of Business Operations for the APJMEA region, you will serve as a strategic advisor and operational catalyst to the Regional President, COO, CFO, and Market Unit (MU) leaders. This role is central to driving commercial excellence, enabling scalable growth, and ensuring operational alignment across diverse markets. You will lead a high-impact team across Field Operations, Deal Desk, and Sales Compensation, delivering insights and infrastructure that empower sales teams and accelerate performance.

Key Responsibilities

• Strategic Partnering: Collaborate with regional executives to drive proactive forecasting, territory coverage, quota planning, GTM execution, and quarterly business reviews.
• Operational Leadership: Build, lead, and evolve the regional Business Operations team, ensuring agile support and continuous improvement across all functions.
• Sales Performance Optimization: Deliver actionable analytics to enhance sales productivity, pipeline velocity, and revenue predictability.
• CRM Excellence: Champion data integrity and governance across forecasting, pipeline management, and deal reviews.
• GTM Execution: Operationalize corporate GTM strategies across MUs, ensuring alignment, execution, and measurable impact.
• Pipeline Acceleration: Monitor pipeline health, support demand generation initiatives, and drive growth-focused interventions.
• Process Innovation: Streamline and enhance core business processes in collaboration with global stakeholders, including Deal Desk, CRM, and forecasting.
• Compensation Governance: Oversee quota setting and compensation plans, acting as the primary liaison for all sales compensation matters.
• Team Development: Scale and nurture a resilient, future-ready Business Operations team aligned with the region’s strategic growth objectives through 2025 and beyond.

• Deep understanding of software licensing, contracting, and revenue recognition principles.
• Experience with IFS solutions or similar enterprise software platforms.
• Strong analytical and problem-solving capabilities with a strategic mindset.
• Excellent communication, presentation, and stakeholder engagement skills.
• Proven ability to operate across time zones and manage cross-regional collaboration.
• High integrity, discretion, and ability to manage confidential information.
• Resilient, self-motivated, and highly organized with a bias for execution and results.