Head of Aftersales Market Operations (m/f/d)

Holon Gmbh

Paderborn permanent

Posted: August 1, 2025

Job Description

Your tasks:
As Head of Aftersales Market Operations, you will take full responsibility for the strategic development of our Aftersales Market Operations organization, including all services and the underlying infrastructure.

Your responsibilities:• Take ownership of building and continuously optimizing global aftersales services and the supporting infrastructure
• Advise management on the development and implementation of our aftersales strategy and ensure alignment with the overall corporate strategy
• Develop and implement high-quality, standardized customer interaction processes to ensure optimal support for our customers worldwide in all product-related, procedural, and specific technical matters
• Ensure that warranty and goodwill cases are handled with maximum service orientation and in full compliance with audit requirements
• Identify the right partners and supplier networks in various markets to guarantee premium service – no matter where our customers are
• Take responsibility for the setup and operation of regional aftersales centers and partner networks to ensure fast and efficient resolution of customer concerns
• Collaborate closely with your technical counterpart and the development department
• Conduct regular analyses to identify opportunities for innovation and derive initiatives to improve service quality
• Develop technical training programs for customers and partners based on the latest standards and establish the necessary training infrastructure – from physical training centers to digital learning platforms

Your profile:
• At least 10 years of experience in leading and continuously improving internationally operating aftersales organizations, ideally in the automotive industry or in mechanical and plant engineering
• Proven experience in planning and building a cross-regional aftersales unit that serves multiple markets, including regional and central functions, processes, and partners
• Skilled in the planning, implementation, and sales of aftersales products and services
• Strong business acumen combined with solid technical understanding
• Excellent communication skills in both English and German, at both operational team level and strategic executive level

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.