Head of Account Management Support Team

About us:

At Saltz, we believe the best ingredients should be available in one marketplace.

For too long, the culinary world has been tangled in a web of distributors and hidden costs, separating passionate chefs from incredible producers. We're changing that.

Saltz is the digital marketplace where quality and creativity connect directly. We empower chefs to discover and source an incredible variety of fresh ingredients from local farms to international craftsmen with complete transparency. For producers, we unlock a global market overnight.

We recently closed a €20M Series A - backed by top European venture funds and the operators who built Europe's biggest consumer marketplaces. Our vision is to connect thousands of suppliers with thousands of chefs across hundreds of cities, building the new standard for how the world sources food.

About the role:

The mission of this role: build and lead a high-performing, centralized customer-facing team that turns every customer interaction into measurable business growth.

We’re hiring a Head of Account Management Support Team to design, operate and scale our call centre for sales and customer support. You’ll create the operating model, KPIs and incentives that drive both topline (new first orders) and bottom-line (GMV uplift) results, and grow a compact, highly effective team.

What you will do:

• Design and launch a centralized customer-facing function combining inside sales and customer support/call centre.

• Build clear operating structure: roles, responsibilities, KPIs, performance review cycles and incentive schemes.

• Lead and coach a results-driven team, setting targets and driving execution.

• Deliver performance targets

• Forecast volumes, project team composition and hiring needs; plan scalable growth and budget.

• Collaborate with Product, Marketing and Sales to align roadmap, onboarding flows and conversion levers.

• Continuously iterate on playbooks, scripts, tooling and reporting to improve conversion, retention and revenue per customer.

What we’re looking for:

• 4+ years of proven experience leading account management, inside sales or call-centre teams in a fast-growth environment.

• Strong operational builder: designing processes, metrics, incentive plans and review cycles.

• Data-driven: comfortable with targets, forecasting, reporting and continuous improvement.

• Hands-on leader who can hire, coach and scale small teams to exceed targets.

• Excellent cross-functional communication and stakeholder management.

Why join:

• High-impact role with direct ownership of a function that drives both new customer acquisition and revenue from existing customers.

• Opportunity to build the team and operating model from the ground up and shape company growth.

• The hardware you need to get started

• Autonomy and trust to manage your own workflow

• Work with and be supported by mature, intelligent, entrepreneurial and fun people who are leading experts in their fields, driven by their passion for the industry

Interview process:

• Screening with a TA Partner: A general conversation to get to know you, discuss your experience, and understand your motivation.

• Technical Interview with Vytas, Head of Growth (1h): A deep dive into your background, previous successes, and specific case studies from your past roles.

• Final Chat with Tomas, our Co-founder (30 mins): A discussion on "Why Saltz?", your long-term motivation, and culture fit.

Saltz Marketplace, UAB is an equal opportunity employer. We respect and empower each individual who joins us. Saltz Marketplace, UAB commits to a transparent, inclusive, non-discriminatory recruitment process and employment.