Head of Account Management & Sales Operations Amount

Job Title: Head of Account Management & Sales Operations
Job Type: Full-time / Remote
Work Hours: Flexible (overlap with US business hours preferred)

Job Overview:

We’re helping our client, a fast-growing AI education company serving enterprise clients, find a Head of Account Management & Sales Operations to act as the right-hand to the Founder & CEO.

In this role, you will own the full enterprise sales lifecycle—from initial conversation through signed contract and ongoing account growth—while ensuring operational excellence across all accounts. You’ll combine strategic leadership with hands-on execution in a high-velocity startup environment, allowing the founder to focus on executive-level relationships and AI education delivery.

Responsibilities:

• Own and execute the full enterprise sales cycle from first conversation to signed contract
• Deliver immediate post-meeting follow-up, including proposal creation after every client call
• Manage contract generation, negotiations, and legal coordination through signature
• Maintain rigorous pipeline discipline across a high volume of deals at various stages
• Own key account milestones including customer questions, QBRs, renewals, and expansions
• Lead upsell and expansion conversations with existing enterprise customers
• Build strong day-to-day relationships with customer champions while supporting executive relationships
• Ensure zero dropped balls across complex, long-cycle enterprise deals
• Lead, mentor, and develop junior account managers and operations specialists
• Collaborate closely with the operations specialist on account support and execution
• Interface confidently with executives and C-suite stakeholders at major enterprise brands
• Maintain exceptional attention to detail while managing multiple complex accounts simultaneously

Requirements:
Must-Have:

• 10+ years of experience in software sales and/or enterprise account management
• Proven success managing complex B2B sales cycles with multiple stakeholders
• Strong executive presence with the ability to interface credibly with C-suite buyers
• Exceptional relationship-building and trust-development skills
• Demonstrated closing ability across retention, upsell, and expansion opportunities
• Experience leading and developing junior team members
• Ability to thrive in fast-paced, ambiguous startup environments
• Impeccable attention to detail and strong organizational skills
• Proficiency with AI tools (experience with Claude highly valued; Claude Code expertise a strong plus)

Benefits:
Nice-to-Have:

• Prior experience acting as a “number two” to a founder or senior executive
• Background in AI, education, or enterprise learning solutions
• Experience scaling sales operations in a high-growth startup