[HCM] QA Engineer (Automation/Manual)

4P’s, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P’s, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses", "Earth-to-people" and "Omotenashi" hospitality.

Pizza 4P’s is an innovative Vietnam-based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: “Delivering Wow, Sharing Happiness”. We are known for crafting artisanal pizzas, homemade cheese, and unique East-meets-West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.

I. ROLE PURPOSE

This role exists to enforce product reliability through structured quality control and test automation. It strengthens software release discipline by systematically detecting defects, validating functionality, and embedding quality assurance into development pipelines. The position supports cross-platform stability and performance across web, mobile, API, desktop, and device-level systems.

II. KEY ACCOUNTABILITIES

1. Test Strategy & Execution

• Translate product and technical requirements into structured test strategies across web, desktop, mobile, API, and IoT environments.

• Execute manual test cases where automation coverage is not technically feasible.

2. Test Automation

• Design, build, execute, and maintain automated test scripts for web applications, APIs, and device-level environments.

• Integrate test automation into CI/CD pipelines to enforce continuous quality control.

3. Environment & Data Management

• Create and maintain test environments, test datasets, and execution documentation.

• Monitor system logs and runtime metrics to detect pre-incident degradation.

4. Process & Framework Development

• Improve QC processes, frameworks, and automation tooling.

• Standardize documentation, reporting, and execution protocols.

5. Security & Compliance Testing

• Execute security and vulnerability testing in alignment with internal security governance.

• Validate system compliance against quality and operational standards.

III. SUCCESS METRICS & KPIS

1. Quality Assurance Excellence

• Defect leakage rate approaching zero in production.

• Release stability and rollback avoidance.

2. Automation Efficiency

• CI/CD quality gate pass rate.

• Automated test coverage expansion per release cycle.

3. Detection & Resolution

Mean time to defect detection and resolution.

This Job Profile is intended as a reference framework. Actual responsibilities, scope, and requirements may be adjusted based on business priorities and evolving organizational needs.

At 4P’s, we welcome Partners from all backgrounds to grow, learn, and make an impact together.

Here, our culture is built on Compassion, Authenticity, Kaizen, and Omotenashi — values we live every day.

Explore our career site for career opportunities across all brands under the 4P’s Group: Pizza 4P’s, Cheese 4P’s, Kitchen 4P’s, Cafe 4P’s and Ippudo Vietnam.

Follow us on Instagram @LifeAt4Ps to explore real stories from our Partners and sneakpeak into the life at 4P's.