[HCM] Demand Supply Planning Manager

4P’s, headquartered in Ho Chi Minh City, Vietnam, operates 40 worldwide restaurants. Our main restaurant, Pizza 4P’s, has 35 stores in Vietnam and manages global franchises like IPPUDO and ABOUT LIFE COFFEE BREWERS. Our core products are food and beverages, specifically pizza, with key differentiators of "House-made cheeses", "Earth-to-people" and "Omotenashi" hospitality.

Pizza 4P’s is an innovative Vietnam-based Japanese Italian pizza restaurant that started in Vietnam with a simple yet powerful mission: “Delivering Wow, Sharing Happiness”. We are known for crafting artisanal pizzas, homemade cheese, and unique East-meets-West flavors while embracing sustainability and community impact at the heart of everything we do. Today, we operate restaurants across Vietnam, Cambodia, Japan, India and Indonesia, and continue to grow with a vision of bringing people together through memorable dining experiences.

I. ROLE PURPOSE

The Demand & Supply Planning Manager leads the end-to-end planning process—from forecasting demand from 4P's restaurants to planning production output and securing necessary raw materials for 4P's restaurants and factory. This role ensures availability of finished goods, semi-finished goods, and raw materials to support restaurants, production, and service goals while minimizing excess inventory and cost.

II. KEY ACCOUNTABILITIES

1. Demand Planning & S&OP Leadership

• Develop yearly, quarterly, monthly, and weekly demand forecasts at product and category levels using statistical tools and inputs from Restaurants, FMCG sales team, and Finance for Vietnam, Cambodia, India, and Indonesia.

• Lead the Demand Review meetings within the S&OP cycle.

• Analyze forecast accuracy and continuously improve demand signal quality.

• Account for seasonality, promotions, product launches, and discontinuations in the forecast.

2. Supply Planning & Production Alignment

• Translate demand forecasts into optimized production and supply plans for factories.

• Align production schedules with capacity, inventory targets, and lead times.

• Work closely with production, procurement, and warehouse teams to ensure plan feasibility.

• Adjust supply plans proactively in response to changes in demand or constraints.

3. Material Requirements Planning (MRP) & Data Integrity

• Create material requirement plans aligned with the production schedule and inventory policies.

• Maintain accurate Bill of Materials (BOMs), lead times, and inventory master data.

• Monitor stock levels of raw and packaging materials to avoid stockouts or overstocking.

• Work with Procurement to ensure timely ordering and delivery of materials.

4. Inventory Management & Optimization

• Maintain optimal inventory levels of both finished goods and raw materials.

• Review safety stock, reorder points, and minimum order quantities regularly.

• Monitor slow-moving, obsolete, or excess inventory (SLOB) and implement corrective actions.

5. Systems, Reporting & Continuous Improvement

• Maintain planning systems (ERP/MRP tools) and ensure data accuracy.

• Generate planning reports and dashboards to support decision-making.

• Drive process improvements and digitization initiatives in the planning function.

III. SUCCESS METRICS & KPIS

1. Forecast Accuracy

• Measured by the variance between forecasted demand and actual sales.

• % improvement in Mean Absolute Percent Error (MAPE).

• Reduction in forecast bias.

2. Inventory Health

• Track the efficiency of stock levels and reduction of waste.

• Inventory turnover ratio.

• % reduction in slow-moving and obsolete stock (SLOB).

• Out-of-stock (OOS) rate for critical raw materials and finished goods.

3. Production & Supply Efficiency

• Measure the alignment between production output and the supply plan.

• Plan attainment rate (actual production vs. planned production).

• [To be confirmed] Lead time adherence for material deliveries.

IV. REQUIRED QUALIFICATIONS

Education Background

• Minimum: Bachelor’s degree in Supply Chain, Business, or a related field.

Language Proficiency

• Required: English – Professional Proficiency.

Relevant Experience

• Required: 7+ years in Demand Planning, Supply Planning, or Material Planning.

• Required: Experience with S&OP, MRP, and inventory management best practices.

• Preferred: Experience in F&B, FMCG, or manufacturing industries.

• Preferred: Familiarity with multicultural working environments and global markets.

Stakeholder Influence & Collaboration

• Required: Strong communication and stakeholder engagement skills to lead S&OP cycles and align with cross-functional Department Heads.

Industry or Domain Expertise

• Required: Proficient in ERP systems and advanced Excel for data-driven planning.

This Job Profile is intended as a reference framework. Actual responsibilities, scope, and requirements may be adjusted based on business priorities and evolving organizational needs.

At 4P’s, we welcome Partners from all backgrounds to grow, learn, and make an impact together.

Here, our culture is built on Compassion, Authenticity, Kaizen, and Omotenashi — values we live every day.

Explore our career site for career opportunities across all brands under the 4P’s Group: Pizza 4P’s, Cheese 4P’s, Kitchen 4P’s, Cafe 4P’s and Ippudo Vietnam.

Follow us on Instagram @LifeAt4Ps to explore real stories from our Partners and sneakpeak into the life at 4P's.