Hazleton Guest Experience Director

Reports to: Hazleton Campus Pastor

Hours Commitment: Part-time (25 hours/week) with regular weekend responsibilities.

Objective: To create a culture where a world-class Guest Experience is priority through leading and developing teams to increase effectiveness to introduce more and more people to Jesus and help them fully follow him.

Required Skills::
• Strong people and conflict resolution skills.

• Strong oral and written communication skills.

• Strong organizational and time management skills.

• Strong computer skills with the ability to learn appropriate software skills.

• Ability to maintain absolute confidentiality in handling of office and volunteer matters of a sensitive nature.

Primary Responsibilities::
• Sets the pace for a world-class level of hospitality and customer service locally.

• Build and develop strong volunteer teams: recruit, train, equip, empower and sustain regularly.

• Create excellent, inviting and warm environments.

• Vision cast constantly.

• Assist with location specific responsibilities as designated by the Hazleton Campus Pastor.

• Lead and give oversight to the following areas:

• Attendee Onboarding Process

• Guest Experience Volunteer Teams:

• Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.

• Office and Administration team

• Special Events Teams

• Cafe/Retail

• Administrative duties as assigned.

Be a Good Steward of Time::
• Hours per week include Weekend Gatherings.

• Be a part of the local team and necessary meetings.

• Attend Central Meetings, Guest Experience meetings, and others as scheduled.

Personal Qualifications:
• Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.

• Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.

• Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.

• Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.

• Shows a desire to grow, develop, and mature, both spiritually and professionally.

• Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.

• Be an LCBC Partner or willing to become a Partner within 60 days of employment

Benefits We Offer::
• Annual counseling benefit

• Flexible schedules

• Casual dress

• Quarterly professional and spiritual development days

• Intentional investment in personal and professional development

Evaluation:

The Hazleton Guest Experience Director will meet regularly with the Hazleton Campus Pastor for planning, goal-setting, progress updates, and general coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.