Hazardous Materials Call Center Support Specialist

About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals, regulations, products, and supply chains for over 5,000 customers globally.
With more than 35 years of experience and 15 locations across North America, Europe, and Asia, we are connecting our customers to a new class of expert-led AI solutions, specifically designed to accelerate future product compliance with trust, speed, and domain authority.
Are you ready to help shape the future? Come join us!

About the Role:
3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center.

This is more than just answering calls—it’s about being a trusted resource when it matters most. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response.

You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment.

Whether you’re just starting your journey in environmental safety or are a seasoned HazMat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands-on training, and mentorship in a culture that values continuous learning and resilience.

This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support.

What You'll Do:
• Your responsibilities will grow with your experience and certifications.
• Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
• Assist with transportation logistics and global incident response based on your training level.
• Navigate multiple call types in a fast-paced, high-volume environment.
• Deliver exceptional service with empathy, urgency, and professionalism.
• Collaborate with cross-functional teams to drive high-quality resolutions.
• Follow established protocols while maintaining accuracy and compliance.

What Makes You a Great Fit:
• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
• High school diploma or GED
• Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
• Strong communication and active listening skills
• Ability to stay focused, flexible, and calm under pressure

Bonus Points For:
• Call center or high-volume support experience
• Current or prior HazMat certification or equivalent training
• Field experience (e.g., spill response, lab packs, remediation)
• Environmental/safety coursework or certifications
• Emergency response or industrial safety roles

Training & Schedule Details
• To set you up for success, we offer a structured training program followed by a rotating shift schedule that provides variety and work-life balance:

Training Schedule (Approx. 6 Months)
• Monday to Friday
• 8:00 AM – 4:30 PM PT (11:00 AM – 7:30 PM ET)

Post-Training Monthly Rotation:
• Month 1:
• Monday to Friday
• 11:30 AM – 8:00 PM PT (2:00 PM – 10:30 PM ET)

• Month 2:
• Monday, Tuesday, Friday: 11:30 AM – 8:00 PM PT (2:00 PM – 10:30 PM ET)
• Saturday to Sunday: 5:00 AM – 1:30 PM PT (8:00 AM – 4:30 PM ET)
• Days Off: Wednesday & Thursday

3E is currently authorized to hire in the following U.S. states:
Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington.

Pay Transparency:
The anticipated salary range for this position is $35,000-$52,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.

In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

Disclosures:
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability, or any other legally protected status. For applicants who would like to request accommodation, please send an email to [email protected]
Visit us at https://www.3eco.com/
Follow us at https://www.linkedin.com/company/3e-safer-world/
Privacy Policy and Candidate Privacy Notice

Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.