HART Hub Operations Coordinator

Why join CMHA Kenora?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

Healthcare of Ontario Pension Plan (HOOPP)

Comprehensive Health Benefits

Employee & Family Assistance Program

Paid Vacation Days

Learning & professional development opportunities

Deadline to apply: February 6th, 2026

Operations Coordinator

HART Hub

Employer: CMHA Kenora Branch

Job Title: Operations Coordinator

Work Location: HART Hub

Employment Status: Full-Time, 26-Month Contract

For more information, please visit www.cmhak.on.ca

Overview:

The Homelessness, Addiction, and Recovery Treatment (HART) Hub is a collaborative initiative designed to provide a seamless continuum of care through a culturally responsive and healing-centered model.  Tailored to meet the needs of individuals facing homelessness, and mental health challenges, the Kenora HART Hub serves as a vital anchor for support within the Kenora geographical area, and surrounding communities.  By delivering coordinated, compassionate, and evidence-based services, the HART Hub ensures equitable access to care.  This approach integrates holistic and culturally grounded practices, to promote stability, healing, and long-term recovery for members who are most vulnerable within our communities.

Reporting to the Chief Executive Officer, the HART Hub Operations Coordinator is responsible for overseeing the HART Hub services operated by CMHA Kenora Branch.  The HART Hub Operations Coordinator will work closely with the Clinical Service Hub Team at the Kenora Emergency Shelter and coordinate the co-located integrated care team that consists of both the internal HART Hub services operated by CMHA Kenora Branch as well as external partnerships that will be established through formalized Memorandum’s of Understanding.  The HART Hub Operations Coordinator will ensure to coordinate the co-located onsite integrated care team services which will consist of low barrier access to a range of services through case management and transition support, nursing, peer support, transportation support, crisis stabilization support, addiction services, land-based cultural care, connection and referral pathways to supportive housing support, and onsite administrative support. In addition, the HART Hub Operations Coordinator will engage in system advocacy, as well as education and consultation to the integrated care team, both internal and external to the agency.  The position will therefore oversee the service planning process of the HART Hub and evaluation reporting requirements.

Qualifications:

BSW, MSW or registration with the College of Nurses of Ontario

Registration or eligible for registration with a regulatory College

Experience working with individuals who are homeless and marginalized who also have mental health and addiction struggles and/or demonstrated ability to work with this population

Personal qualities of empathy, understanding, and patience

Good interpersonal communication and relationship building skills

Ability to communicate professionally with community agencies

Knowledge of community resources

Cultural competence for diverse populations

Understanding and applied knowledge of Recovery Model

Understanding of trauma informed practice and implementation

Good documentation skills

Ability to learn and understand online scheduling

Proficient computer skills

Demonstrated understanding of personal space and ability to role model healthy boundaries

Ability to manage conflict and crisis situations

Leadership and supervisory experience

Demonstrated time management skills

Ability to work independently as well as in a team environment

Creative problem solving

First aid & CPR/AED, Mental health first aid, and NVCI or willing to obtain

Valid Driver’s License

Duties:

Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch

Screening of HART Hub clients using approved clinical assessment tools to determine needs and triage to appropriate services (VI-SPDAT, OCAN Assessment etc.)

Ensure clients who are accessing the HART Hub are triaged to the Clinical Service Hub Team where appropriate (Clinical Service Hub Team Lead, Service Navigator and Peer Support)

Ensure clients are triaged to appropriate services that are co-located onsite by the integrated care team services which will consist of low barrier access to a range of services through case management and transition support, nursing, peer support, transportation support, crisis stabilization support, addiction services, land-based cultural care, connection and referral pathways to supportive housing support

Develop an integrated Recovery Plan in partnership with the identified integrated care team and strategies to support the achievement of goals and objectives of clients of the HART Hub

Assertive engagement with clients of the HART Hub to connect them to services

Make appropriate recommendations for support and services

Consult and collaborate with the integrated care team regarding the support and integrated recovery planning for HART Hub clients

Liaise with the integrated care team to assess client needs and the community

Encourage understanding and support for clients by developing and maintaining working linkages with law enforcement, primary care, human service agencies, and with informal community resources

Continuous assessment of risk

Continuous assessment of risk related to the clients housing needs, substance use, mental health needs, social service needs and employment needs

Advocacy or linking of clients with appropriate services, supports and resources to meet the goals and objectives of the integrated recovery plan

Conducting regular formal or informal evaluation of client satisfaction, achievement of goals, reassessment of service requirements and or needs in consultation with the client

Direct provision of side-by-side support with clients where appropriate

Provision of supportive counselling where appropriate

Assist clients and provide modeling for problem solving and priority setting

Referral to community agencies and services where appropriate

Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association, Kenora Branch

Outcome monitoring and evaluation as directed by the Chief Executive Officer

Professionally representing Canadian Mental Health Association, Kenora Branch

Drafting all necessary correspondence and reports regarding clients and Team Lead reports

Participation in administrative and office functions, including ongoing maintenance of office space

Participation in educational and professional development opportunities

Ensure safety and security of all HART Hub clients during shift, including interpersonal safety and security on the HART Hub services and integrated care team while onsite

General administration duties

Coordinate schedule of onsite services of the onsite coordinated team

Prepare staff schedules that pertain to the HART Hub services operated by CMHA Kenora Branch and maintain scheduling program (approving time off requests etc.)

Communicate changes and new rules/regulations to staff; ensure all operation and program policies and procedures are being followed

Coordinate and facilitate orientation of the HART Hub staff of CMHA Kenora Branch

Coordinate education in partnership with the Kenora Emergency Shelter Operations Team and Clinical Service Hub Team Lead of the co-located integrated care team on the safety protocols of the safety protocols of the Kenora Emergency Shelter

Participate in recruitment of new staff

Conduct staff supervision, performance review and team meetings

Attend education/training opportunities as required

Continue to build relationships within the community through one-on-one networking, group meetings, and public outreach as directed by Chief Executive Officer

Participate on specific committees or working groups as assigned by Chief Executive Officer

Provide a safe environment by ensuring adherences to Workplace Health and Safety

Actively participate in the development of sustainability of the ongoing Accreditation Standards, Required Organizational Practices and Quality Improvement projects

Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures, including but not limited to Fire, Disaster and Evacuation Plans

Ensure client safety and client safety activities are emphasized throughout orientation of new staff members

Ensure client safety and clients safety activities are emphasized to the co-located integrated care team

Support an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services

Responsible for self-care

Other duties as directed

How to Apply:

Please submit your cover letter and resume to: [email protected] 

The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.