Hardware Technician - Level I

About AlignOps

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations. 

AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. 

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do. 

Job Description

The Hardware Technician - Level I is responsible for configuring, testing, and preparing telematics devices for deployment across customer equipment. This role plays a critical part in ensuring devices are reliable, properly integrated, and ready for immediate use in the field.

Telematics devices enable real-time monitoring of construction equipment through GPS and ECM data, transmitting operational insights via cellular networks. This position supports the full device lifecycle from initial configuration through updates and issue resolution, ensuring consistent performance and a high-quality customer experience.

Responsibilities

Set up, update, test, and troubleshoot devices using standardized processes to ensure proper functionality with customer equipment. 

Perform firmware and software updates on new and deployed devices to maintain performance and system compatibility.

Prepare, provision, and package devices for shipment to customers, ensuring they are fully operational ready for use upon arrival.

Follow documented processes to support consistency, quality, and continuous improvement in hardware operations. 

Collaborate with technical and customer support teams to resolve device-related issues in a timely manner. 

Process RMAs in accordance with standard processes and procedures, including tracking and recording key performance metrics (e.g., RMA tracking data). 

Other duties as assigned

Qualifications

Minimum 1 year of experience in a hardware, logistics, or related technical support role, or equivalent technical training/certification.

Proficiency with foundational computer skills, including Excel, CSV file handling,web-based business software, and texting/SMS communication. 

Foundational mechanical skills are preferred, with the ability and willingness to develop hands-on technical skills.

Strong organizational skills with the ability to manage multiple tasks and maintain accuracy in a fast-paced environment.

Customer-focused mindset with a commitment to providing excellent service.

A team-oriented attitude, contributing positively to team dynamics and collaboration.

Reliability and attention to detail to ensure accuracy and quality in device preparation and troubleshooting.

Excellent communication skills for effective customer interaction via phone, in person, and in writing. 

A sense of urgency to address time-sensitive tasks and meet customer needs promptly. 

A commitment to integrity and doing what is right for customers, teammates, and the organization. 

Ability to work independently when assigned tasks, with clear direction and supervision as needed. 

Demonstrates initiative and diligence in completing assigned tasks while following established procedures. 

This is a full-time position located in Indianapolis, IN. The individual hired is expected to be located in this region. Employees hired within a designated radius of the office are expected to work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

The US base salary range for this full-time position is $40,000-$60,000. Our salary ranges are determined by role, level, and location.

The AlignOps benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

Website: https://alignops.com/about-us/careers