Hardware Support Engineer

Hardware Support Engineer

Location: Arizona (Canary Systems Office)

Job Type: Full-Time | In-Office Only

Industry: Technology / Engineering / Instrumentation

Company: Canary Systems, Inc.

About Us

Founded in 1997, Canary Systems, Inc. is a fast-growing, innovative technology company specializing in civil engineering, monitoring and instrumentation. Our work spans multiple industries including:

Construction

Mining

Geotechnical

Industrial

Public Infrastructure

We are recognized globally for our proprietary MLSuite software and leadership in risk management and monitoring solutions. Headquartered in New Hampshire, we have additional offices in Arizona, Tennessee, California, Canada, Australia, Brazil, and Indonesia—offering strong career advancement and professional growth opportunities.

Position Summary

We’re hiring a Hardware Support Engineer for our Arizona office. This is a hands-on, in-office role focused on:

Supporting clients and internal teams

Integrating hardware and software systems

Troubleshooting and testing monitoring solutions

You’ll join a collaborative and skilled team, working on impactful projects worldwide. This is an excellent opportunity for someone who is technically adept, detail-focused, and eager to grow with a dynamic tech company.

Key Responsibilities

Troubleshoot and resolve technical issues with clients and internal teams

Manage client support tickets through internal systems

Learn and utilize:

CRBasic programming (Campbell Scientific devices) – Training provided

MLBasic – Proprietary language for MLBase/MLRemote hardware

Integrate instrumentation with MLSuite software:

Research instrument capabilities

Define technical requirements

Document integration methodologies

Perform thorough testing of hardware and software

Provide ongoing technical support

Preferred Qualifications

Strong technical troubleshooting ability

Solid understanding of electronics

Familiarity with:

Serial communication protocols

Wi-Fi networking & configuration

TCP/UDP network protocols

Binary and hexadecimal math

CRBasic programming (preferred, not required)

Ideal Candidate Traits

Independent and collaborative work style

Detail-oriented and well-organized

Strong verbal and written communication skills

Self-driven and proactive

Willingness to travel as needed

Benefits & Perks

Supportive and skilled team environment

Clear career advancement path

Competitive salary and comprehensive benefits:

Health and life insurance

Paid time off (PTO)

Retirement plan

Volunteer PTO

Fitness reimbursements

And more

Additional Info

Location: Arizona office

Work Model: Full-time, in-office

Equal Opportunity Employer

No phone calls, please

Ready to Join Us?

Be a part of our innovative team and build a rewarding career in technology and engineering. Apply now!