Hardware Services Manager II

Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.

Our ability to deliver Operational Excellence means that we are always ready and able to help our clients address whatever challenges they face, wherever they are in the world. We also place great emphasis on understanding and meeting the needs and priorities of our clients, including their sustainability objectives.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.  

For more information, please see the Atos corporate web site: www.atos.net.

Hardware Service Group

- 7x24x365 Support

- Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.

- Coordinate floor space and electrical power requirements between the SBU and facilities department

- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs 

- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center

- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)

- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required

- Maintain CMDB and perform audits

- Coordinate vendor hardware and circuit installations

- Support/perform hardware break/fix activities 

- Assist vendors with hardware problem determination

- Vendor management escalation and escort when applicable 

- Provide off hours facility engineering support

- Provide internal and external audit support

- Attend internal and client meetings to provide support for hardware related inquiries 

- Support all physical transitions including organic and new business 

- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process

- Assist in mentoring and training of other hardware services associates

- Overall Vendor management 

- Help develop DC best practices processes and procedures

- Insure that best practices and procedures are followed at all times 

- Attend internal project calls or customer calls to assist with technical matters related to hardware installation in the DC

- Provide technical hardware expertise for customers and projects

- Help develop overall DC plan for hardware installation

- Escalation of incidents and problems to upper management

- Insure that all internal and external tasks are completed for the team 

- Assist with new business pursuits in regards to HW solutions, HW sizing and placement

- Assist in the Investigation and implementation of new HW technologies and/or DCIM

- Insure that the Site Services CMDB is accurate

- Assist with DC tours for customers, auditors or other management teams

- Analyze and record hardware support related trends for review and continuous improvement 

- Responsible for overall management of all aspects of the hardware team

- Responsible for all aspects of the data center floor as it relates to hardware installation/layout 

- Insures proper development of hardware services staff

- 5 years of hardware experience in a Data Center environment

- 5 years of management experience

- Experience in a 24X7 environment

Schedules: The RTS environment is open 24 hours a day/7 days a week providing support 365 days a year. You must have the flexibility to work any shift, which could include evenings, weekends and some holidays.

Pay and Benefits: 

- 401k match

- Medical

- Paid vacation

- Paid holidays

- Paid training

- Great career opportunity in "World Class" company