HaloPSA Administrator

** Location requirement: This role is onsite. Candidates must be able to commute to our Bothell, WA office daily.

The Opportunity

ISOutsource (ISO) is a modern technology consulting firm at the forefront of change. We help organizations boost performance, streamline operations, and deliver exceptional service through smarter technology.

Join a profitable, established company serving 500+ clients across the Western U.S. You’ll work in a fun, energetic, fast-paced environment where you’re encouraged to bring ideas, try new things, and keep learning—while staying focused on what matters most: our clients.

 Our Core Values 

We are client centric. 

We are innovative. 

We are results driven. 

We pursue excellence. 

We are trustworthy. 

We empower our team. 

Why ISOutsource?

Direct access to management and senior leadership

 Ability to define your niche and grow your career

 Exposure to a wide range of technologies and industries

Monthly training and career development opportunities

Collaborative, highly skilled team that shares knowledge

Tons of room for growth, ISO has a long history of promoting from within.

Strong emphasis on work/life balance

We Take Care of Our People 

Salary range: $60,000–$100,000 (annualized)

Competitive benefits package (medical, dental, vision, life, disability)

401(k) + employer match

Generous paid time off

Parking and mileage reimbursement

Stocked office snacks, coffee, and treats (including healthy options)

 Monthly team activities (trivia nights, holiday parties, and more)

Work you will do as an ISOutsource HaloPSA Administrator: 

Own the administration, configuration, optimization, and overall platform governance of HaloPSA to ensure it effectively supports service delivery, operational processes, sales lifecycle management, and reporting needs.

Configure and maintain HaloPSA operational structures including ticket types, service catalogs, workflows, automation rules, permissions, and system settings.

Design, implement, and optimize workflows and automation rules that improve operational efficiency, standardize service management processes, and reduce manual administrative effort.

Monitor HaloPSA platform performance and partner with the IT Operations Infrastructure Team to improve reliability, scalability, and operational efficiency.

Ensure HaloPSA platform configuration, access controls, and permissions align with organizational security standards and requirements defined by the Security Officer.

Follow established change management processes and maintain alignment between development and production environments, ensuring all configuration changes, integrations, automations, and reporting updates are tested prior to release.

Manage and optimize the Thread AI platform and its integrations with HaloPSA and other operational systems.

Manage integrations and data exchange between HaloPSA, Thread AI, and related operational platforms including sales, product, billing, and service delivery systems.

Support integrations and structured data imports for product and usage tracking including CSP facilitator integrations such as Pax8 and other API-based platforms.

Ensure business operations platforms support accurate quoting, deal lifecycle management, product provisioning, service activation, and billing processes.

Maintain accurate product, subscription, and usage data across HaloPSA and related systems to support reliable billing, financial reporting, and operational data integrity.

Develop and maintain operational reporting, dashboards, SQL queries, and datasets within HaloPSA based on metrics defined by the Data and Reporting Team.

Partner with the Data and Reporting Team to ensure consistency between operational platform data and enterprise reporting platforms including PowerBI and Azure Fabric.

Develop and maintain PowerShell scripts to automate administrative, reporting, and data management tasks while ensuring data accuracy and integrity across operational systems.

Maintain documentation, provide internal guidance and training, identify platform improvement opportunities, and perform other duties as assigned.

You’ll thrive in this role if you have:

Strong analytical and problem-solving skills with a focus on improving operational systems

Exceptional attention to detail and commitment to data accuracy

Ability to translate technical system capabilities into practical business solutions

Strong communication skills and the ability to work with both technical and non-technical stakeholders

Ability to manage multiple priorities in a fast-paced operational environment

Experience developing PowerShell scripts

Nice-to-have experience:

Experience with AI prompt generation

Experience with 3rd party orchestration platforms

Experience with PowerBI, SSRS, or Azure Fabric

Experience with other MSP specific tools like N-central, ITGlue, Qualys, Rapid7, SentinelOne, CrowdStrike, Auvik

 Requirements

BA/BS in a related field or equivalent experience

3+ years of experience administering business systems, service management platforms, or enterprise operational platforms

3+ years of experience administering HaloPSA or similar enterprise PSA platform like ServiceNow

Experience writing and optimizing SQL queries for reporting and operational data analysis

Experience configuring workflows, automation rules, and system integrations

Strong foundational understanding of scripting with 3+ years’ experience writing PowerShell

Experience developing PowerShell scripts or similar automation to support system administration, reporting, or data management tasks.

ISOutsource is an equal opportunity firm.

We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential.  We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law.

Final candidates will be required to submit to a complete background check.