Hair Transplant Referral Coordinator

Hair Transplant Referral Coordinator

Location: Los Altos, CA
Type: Full-Time (40 hours/week)
Compensation: $25.00/hour + Commission/Bonus
Reports To: Practice Manager / VP of Sales

About Berman Skin Institute

Berman Skin Institute is one of California’s largest and most respected dermatology and cosmetic surgery practices. With a comprehensive range of medical, surgical, cosmetic dermatology, and hair restoration services, we are committed to clinical excellence, innovation, and delivering the highest level of patient care.

We are proud to foster a collaborative and compassionate environment where both our patients and our team members thrive.

Position Overview

We are seeking a Hair Transplant Referral Coordinator to support the continued growth of our Hair Restoration Division. This role is ideal for someone passionate about aesthetic medicine and patient engagement. You will serve as a key liaison for prospective patients and referral sources, guiding individuals through their hair restoration journey from initial inquiry to consultation.

Key Responsibilities

Proactively manage incoming referral and inquiry leads using our CRM and patient management systems

Educate potential patients on surgical and non-surgical hair restoration options offered at Berman Skin Institute

Schedule consultations and coordinate with the surgical and medical teams

Maintain accurate records of referral activity, lead conversions, and outreach metrics

Collaborate with the marketing team to optimize referral materials, campaigns, and promotions

Represent the practice professionally and warmly in all patient and community-facing interactions

Qualifications

2+ years of experience in medical aesthetics, dermatology, cosmetic surgery, or hair restoration

Demonstrated success in patient coordination, relationship management, or referral outreach

Excellent communication skills, both verbal and written

Highly organized, detail-oriented, and capable of managing multiple priorities

Proficient in CRM and scheduling software (experience with Nextech is a plus)

Energetic, empathetic, and committed to providing outstanding patient experiences

Compensation & Benefits

Base hourly pay of $25.00, plus commission/bonus structure based on performance

Comprehensive benefits package, including:

Health, Dental, and Vision Insurance

Life Insurance

401(k) with Employer Matching

Flexible Spending Account (FSA)

Paid Time Off and Parental Leave

Employee Discounts

Retirement Plan

Why Join Us?

At Berman Skin Institute, you’ll be part of a forward-thinking team that values innovation, patient care, and professional growth. You’ll work in a fast-paced yet supportive environment where your efforts directly impact lives and build lasting confidence in patients.

Apply today to help shape the future of hair restoration and make a real difference in patients’ lives.