[Haiphong] Customer Service Supervisor

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Overall management and accountability on the performance of the CS Team

Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch,  test reports, invoicing, debt collection, etc.)

Instruct and assign jobs to subbordinate staffs and supervise/review their performance

Train and evaluate to new comers

Coordinate with Sales Team to approach clients for generating revenue/ profit

Responsibe for debt collection

Review draft test report and close jobs after they are complete (in absence of report supervisor)

Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)

Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation

Prepare weekly highlight, monthly reports and other reports to Customer Service manager

QHSE compliance Other tasks assigned by Customer Service manager

University graduated 

English level C or equivalent

Strong leadership and communication skills, problem solving skills 

Work under pressure

At least 2 years in customer services   

REQUIRED SKILLS