Guest Services Supervisor-Randall Oaks Recreation Center

Department: Facilities                                                                    Full-time: Exempt Position

Are you a dynamic leader who’s passionate about creating exceptional guest experiences? The Randall Oaks Recreation Center is looking for an enthusiastic and detail-oriented Guest Services Supervisor to join our team. In this exciting role, you’ll be the face of our facility, leading the front desk team, managing daily operations, and ensuring every visitor feels welcomed and valued.

Why Join Us?

At Dundee Township Park District, we are committed to providing outstanding service to our community. As a Guest Services Supervisor, you’ll play a key role in shaping the guest experience and supporting daily operations at one of our busiest facilities.

Make an Impact: Bring your ideas to life as you lead our guest services team and elevate the customer experience.

Work in a Fun, Community-Focused Environment: Be part of a collaborative team dedicated to making a positive difference.

Growth Opportunities: Ideal for someone looking to grow their career in recreation management with opportunities for development and advancement.

What You’ll Do:

Lead, hire, train, and support front desk staff, fostering a customer-first and welcoming environment.

Oversee daily front desk operations, including scheduling, payroll, and customer service.

Ensure office equipment, supplies, and resources are maintained and readily available.

Manage RecTrac procedures, troubleshoot technical issues, and improve operational efficiency.

Promote and enforce safety standards to ensure a safe environment for guests and staff.

Provide excellent customer service, assisting with program registrations, memberships, and general inquiries.

Support the District’s mission by delivering exceptional guest experiences.

Complete additional duties as assigned.

What You Bring:

Experience: Previous experience in customer service, team leadership, or recreational facility management.

Skills & Abilities:

Strong organizational skills and attention to detail.

Excellent communication and interpersonal skills.

Ability to manage multiple priorities in a fast-paced environment.

Strong problem-solving skills with a positive, can-do attitude.

Technical Skills: Proficiency in Microsoft Office Suite; experience with RecTrac is preferred.

Hours Standards:

This is a full-time position working approximately 40 hours per week. The typical schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Hours may be adjusted as needed based on operational demands. Occasional evening, weekend, holiday, and extended hours may be required. This position may be required to work beyond 40 hours in certain situations as directed by the RORC Facility Manager.

Perks & Benefits:

In exchange for your time and talent, we offer a generous benefit package, including:

Defined contribution medical insurance plan options

Dental and vision insurance plans

District-paid life insurance, with optional spouse and dependent coverage

Participation in IMRF (retirement, disability, death benefits)

Paid vacation, personal days, sick leave, and holidays

Sick bank leave and paid bereavement leave

Employee Assistance Program (EAP)

Deferred compensation retirement plan

Flexible spending accounts for medical and dependent care

Free family memberships to our facilities

Discounts on programs, merchandise, and concessions

Educational assistance and professional development opportunities

Professional organizational memberships

Service Awards Program and employee social activities

Wellness Incentive Program and access to Credit Union (KCT)

Join Our Team!

If you’re excited to bring your energy and leadership skills to a team that makes a difference, we’d love to hear from you! Join us in creating welcoming experiences for our community every day.