Guest Services Coordinator

Confidential

London, London, City of permanent

Posted: February 10, 2026

Quick Summary

We are seeking a Guest Services Coordinator to join our team in London, UK. The ideal candidate will be responsible for providing exceptional customer service to our guests and ensuring seamless experiences at our events. Key skills required include excellent communication and problem-solving abilities.

Job Description

About Us

Quint is the industry-leading provider of Official Ticket and Hospitality packages to many of the world’s most prominent sports and entertainment events. Our innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.
Our portfolio includes 20+ official property partnerships including, Formula 1® (f1experiences.com), the NBA (nbaexperiences.com), the Kentucky Derby® (derbyexperiences.com), MotoGP™ (motogppremier.com), and many more.

Our Culture

Progressive. Innovative. Fast Paced. Optimistic. Collaborative. Giving. Fun.

The Role

This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Coordinator, your contribution to the organization will be as the ‘voice’ of the company to our customers. You will be quintessential to maintaining guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues.

Responsibilities

Answering guest emails and returning voicemails within 24 business hours

Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, and offering assistance

Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and inform guest

Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the satisfaction of the attendees and the company

Collaborate with appropriate internal teams to address and resolve complex or escalated matters, ensuring a positive guest experience

Identifying opportunities to increase guest satisfaction and garner repeat business

Requirements

2-3 years most recent experience related to hospitality and/or event management industry

Proven track record of problem solving, and issue resolution skills

Strong computer skills, ideally with experience using SalesForce or complex informational software

Flexibility in both availability and in travel requirements when necessary

Multi-lingual proficiency strongly preferred (Spanish, French)

Skills/Abilities

Thrive in an environment where each day different from the next; especially in personal interactions and problem resolution

Thrive in a fast-paced environment with multiple projects going simultaneously

Be very socially-focused; with a "how can I help you?" attitude 

Focus on building and maintaining a personable client experience

Physical

Prolonged periods sitting at a desk and working on a computer

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