Guest Services Agent/Porter

About The Role - Te mahi

This is an exciting new part time role for an experienced Guest Services Agent/Porter in Sudima Christchurch Airport.

Working alongside an amazing and experienced team who will assist you and support you as your career takes off, must be available to work both AM and PM shifts, with an hourly rate of $25-$26.

Responsibilities | Ngā haepapa

Responsibilities include but are not limited to:

• Warmly greet and welcome guests upon arrival
• Facilitate an accurate check in and check out process by arranging and recording guest details efficiently
• Respond promptly to guest inquiries, offering detailed information about the hotel’s services, amenities and activities.
• Assist guests with reservation bookings and accommodation arrangements as needed.
• Address and resolve guest complaints to maintain satisfaction and positive guest relations.
• Answer, connect, and transfer telephone calls to the appropriate departments with professionalism.
• Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution.
• Maintain a clean, organized and welcoming reception area at all times.
• Perform administrative tasks to support office operations. Includes data entry, filing, mail dispatch and photocopying.
• Perform porter duties including assisting with luggage, and valet parking.
• Provide cross-departmental support by assisting various hotel teams as needed.
• Adhere to Health and Safety Standards, reporting any issues in line with policy requirements.

Requirements:
About You | Ko Koe Tēnei

The successful candidate will need to possess the following attributes:

• Confident, well motivated team player with a strong determination to achieve goals
• Ability to multi-task, show flexibility and meet deadlines while maintaining composure under pressure
• Strong communication skills – both written and verbal to engage professionally with guests and colleagues
• High attention to detail and a commitment to excellence in all tasks
• Excellent time management abilities
• Thorough knowledge of the area including local amenities
• Full driving license is a must.
• Commitment to work 20 hours a week from 6:30 - 23:00 with some flexibility to work outside normal hours as required. Must be available on weekend work and public holidays.
• NZQF Level 2 or 3 qualification
• At least one year of relevant experience may substitute for the formal qualifications listed above

Benefits:
We are all valued | He kura te tangata

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Free onsite parking
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued