Guest Services Agent
Dexterra
Posted: March 6, 2026
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Quick Summary
A Guest Services Agent role is responsible for providing exceptional customer service to clients, ensuring a seamless experience, and contributing to a positive team environment.
Required Skills
Job Description
WHO ARE WE?
We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.
WHAT’S THE JOB?
Based in a world class Horizon North camp facility, the regular shift for this position is 2 weeks on and 2 weeks off, with 10-12 hour workdays. Transportation is provided to site from a pickup point.
The Guest Services Agent goes beyond checking in and out. You are responsible for acting as an ambassador by providing outstanding customer service to clients and assisting the Lodge Manager with all levels of administrative duties. 
Your work will include:
• Welcoming and providing introductory information to clients
• Serve as the first point of contact for any inquiries related to site and client matters; either through e-mail or phone
• Allocating guests rooms and issuing room keys and cards
• Managing the check-in, check-out process for clients
• Ensuring accurate database entry for room bookings and payments, as well as multiple data entry
• Providing information about the camp, its rules and policies as well as soliciting client feedback
• Assisting in the review of various paperwork such as safety documents, time sheets, and site related maintenance
• Any other duties that are assigned by management
• Assisting in the completion of reports in MS Excel and documentation in MS Word
WHAT’S IN IT FOR YOU?
• Enjoy excellent work-life balance with a 2 weeks on/2 weeks off rotation.
• Extended health and dental benefits that are fully covered.
• Whereas other companies are downsizing, we are growing!
• Be #1 on day 1 by joining an industry leader.
Follow Horizon North on Facebook, LinkedIn, and Twitter.
WHO ARE WE LOOKING FOR?
• Completion of post-secondary education in Hospitality or Business Administration
• Minimum of 1 year hotel guest service agent and/or administrative experience is required
• Minimum of 6 months experience in a remote lodge setting
• Minimum of 1 year accounting experience that includes, but is not limited to; LEMS, receiving reports, work orders, payroll data entry
• Intermediate proficiency with MS Office suite and any Property Management software - knowledge of Logistiks software is considered an asset
• Successful candidate MUST obtain a 80% make or higher on the mandatory WHMIS test (Workplace Hazardous Materials Information System)
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.