Guest Services Agent

About The Role

If you are passionate about service and have a smile to match, we are seeking Guest Services Agents. The shifts are 7:00 AM to 3:30 PM, 3:00 PM to 11:30 PM, and 11:00 PM to 7:30AM for our 153 room hotel.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers various shift times during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role will also require porter duties from time to time and assisting in other areas of the hotel as needed.

This is a Full Time (Minimum 32 hours per week) permanent role is based at Sudima Auckland Airport and the hourly rate is $25.50 per hour.

The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:

• Responsible for ensuring a smooth check in and out process and guest satisfaction.
• Ensure a warm and friendly welcome every time a guest enters the hotel.
• Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
• Ensure you have an up-to-date knowledge of all room categories and amenities
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments.
• Ensure you acknowledge VIPs and provide them with appropriate service.
• Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs.
• Attend ongoing training.
• Carrying and or storing of luggage/car parking when required.
• Pick up and drop off of guests to the airport when required.
• Clean and Maintain public areas.
• Preparing food and beverages for Room Service for our guest, floor clearance of room service trays.
• Advising on and arranging reservations and accommodation.
• Receiving and resolving guest complaints.

Requirements:
The successful candidate will need to possess the following attributes:

• Confident, well motivated, enthusiastic and determined
• Takes pride in work and has exceptional attention to detail
• Flexible and adaptable in approach
• Ability to prioritise, work to deadlines and remain composed under pressure
• Work to a high standard, accurate and organised
• Approachable and flexible & a team player
• Committed to continuing professional development
• A full drivers licence
• NZQF level 2 or 3 (ANZSCO Skill Level 4)
• OR least one year of relevant experience may substitute for the formal qualifications listed above.

Benefits:
He kura te tangata - We are all valued

As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!

• Free onsite car parking and meals are provided on shift
• Cool uniform - jeans, tee shirt, and sneakers
• Excellent reward & recognition events
• Long service and anniversary program
• Staff, Friends and Family rates within our network
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own digital learning Academy

Who We Are - Ko Wai Mātou

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (09) 9051719 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou - We care

Ka mahi tahi tātou - We work together

Ka whai tātou i te tika - We do the right thing

He kura te tangata - We are all valued