Guest Service Officer

About the Role 

 

We’re making Canva a happy, healthy and productive environment with great vibes all day, every day.

A Vibe Associate is the primary point of contact for the Canva Community and acts as the “face” of Canva.

 

Goals and Objectives

Ensure we are on the way to being “The great place to Work” by providing employees with a fancy, comfortable and interesting working environment.

Illustrate Canva ’s core values and strive to achieve our goals

Support the Vibe team to achieve the following:

• Create a welcoming and collaborative community environment through events and building relationships between staff 
• Ensure that the workplace is fully operational and processes are running smoothly
• Drive growth and promotion of Canva-provided service offerings
• Take direction from the Vibe Lead to support the Vibe team as necessary

Duties and Responsibilities

Guest services

• Be the first and last point of contact for the workplace 
• Greet and check in visitors 

Event and Community Management  

• Celebrate Canvaversary/Birthday/Goal Celebration for staff, gift preparation and distribution
• Conduct and host Afternoon Tea/Happy Hour/Wellness Day/ Massage Day/Happy hour/
• Support to organise and carry out events, such as Annual party/ Family day/ Holiday/ Festival etc.
• Assist with set-up breakdown of internal & external events (sit down/workshop),including food and beverages ordering, gifts preparation and distribution etc.
• All event conduct preparation ( poster making/ decoration ordering and decoration/ event calendar management/ basic AV or tech support)

Office Operation and Management  

• Normal operation and timely maintenance of office supplies, equipment and facilities. e.g. water leakage, refrigerator/coffee machine broke down for maintenance, replacement of the water filter cartridge regularly, etc 
• Cooperate with building property to ensure the highest level of staff work space experience 
• Facility Vendor management, including sourcing, negotiating, contract, and payment
• Ensure full logistic service and support to Canva’s all-hands meeting, such us Sit-down, events, workshops, etc
• Assist with newbie/contractor on-boarding/off-boarding, distribute welcome/farewell packets, seating arrangement and open the food ordering account, etc
• Prepare designated gift package for staff’s wedding/new baby/grief, and other peak moments
• Ordering breakfast and lunch, making a weekly Menu and uploading to the Dashboard
• Office Desk Registration Form management
• Office supply ordering, distribution, and record (daily necessities like fresh fruits, drinking water, coffee beans and snack, etc)
• Opex management, arranging different payments according to the billing note, and processing internal approval
• Ensuring the office is clean and well kept, and building the cleaning SOP for cleaners’ management
• Storage inventory record and office fixed asset management 
• Swag station display and inventory management. In charge of customs clearance. Deal with the swag delivery from global 
• Collect invoices and other finance-related documents for accounting purposes, submit building receipts to the Vibe Lead for expense reports
• Mail and Package responsibilities and needed 
• Make office signage needed for staff’s security and notice reminder 
• Monitor stationary levels and order office supplies. Stationery and Printer Stations management 
• Office Plants management/supervision 

 

Experience and Requirements

• College degree
• Must have certain written communication skills. 
• Exceptional organisational and multitasking skills.
• Demonstrate affinity, integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy. 
• Strong attention to detail and problem-solving skills 
• Passion and understanding for Canva’s Goals and values.
• A good team player and able to communicate with all levels of our organisation. 
• Admin and hotel hospitality service experience is a plus.
• Proficiency with Microsoft Office, macOS, and Google Workspace is highly desirable. 

 

 

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more

• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally 

Check out lifeatcanva.com for more info. 

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

Please note that interviews are conducted virtually. 

At Canva, we create tools that empower the world to design. Our mission is to democratize design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture, and a remarkable growth trajectory – we’re out to change the world, one design at a time.

Since Canva’s launch in August 2013, we have grown exponentially, amassing 125 million active users across 190 different countries who have created more than 15 Billion designs. We are one of the world’s fastest-growing technology companies and we have only achieved about 1% of what we are capable of!