Guest Service Associate - Reservations, Front Desk, Concierge

Confidential

Jackson, Wyoming permanent

Posted: March 9, 2026

Job Description

GUEST SERVICES ASSOCIATE at the RUSTY PARROT LODGE

About the Position

The Guest Service Associate position covers many disciplines including Front Desk, Concierge, Reservations and, when needed, Valet, Bell and Food Service duties. The GSA also includes periodically acting as a scheduled Manager on Duty.

Qualifications and Skills

The Guest Service Agent is the face of our iconic lodge, setting the tone for our guests’ experience from the first interaction. You are a customer-centric person who intuitively anticipates guest needs, goes the extra mile, manages complaints with grace, and finds problem solving a joy. You are a deep well of resources and have an uncanny ability to remember names and details, taking the guest experience to the next level. You are a master of the classic responsibilities in a guest services role and seamlessly transition into the role as a concierge. Professionalism, patience, efficiency, attention to detail, communication and collaboration are paramount.

Core Responsibilities

Assist guests with check-in & check-out

Provide ideas and book adventures in a manner that exceeds guest expectations

Assigning rooms and taking care of administrative tasks

Being a one-of-a-kind source of information to guests on various matters such as transportation, activities and restaurants

Deal with reasonable complaints and requests with professionalism, patience and grace

Assisting other departments in any task that may make guest stays even more memorable

Adhere strictly to rules regarding health and safety

Complete checklists assigned to the appropriate shift

Assist in streamlining inter-departmental communication and follow-up expeditiously

Requirements

Ability to work with little supervision and maintain a high level of performance

Customer-focused and friendly

Prioritization and time management skills

Ability to work quickly without compromising quality

Excellent verbal and written skills

Ability to lift at least 25 lbs.

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