Guest Service Associate - Minibar and Amenities

AccorHotel

Mumbai, MH, India permanent

Posted: April 8, 2026

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Quick Summary

Delivers a seamless and elevated in-room minibar and amenities experience, ensuring guest satisfaction and loyalty.

Required Skills

Customer Service Attention to Detail Problem Solving Inventory Management Commercial Presentation Communication

Job Description

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

The Minibar Associate at Roswyn, a Morgans Originals hotel, is responsible for delivering a seamless and elevated in-room minibar and amenities experience, aligned with the brand’s lifestyle-driven and guest-centric standards. The role includes daily inspection, replenishment, and accurate billing of minibar items, along with the efficient management and placement of in-room amenities, ensuring impeccable hygiene and presentation. The associate diligently monitors stock levels and collaborates closely with housekeeping, food & beverage, and front office teams to ensure timely and refined service delivery. A keen eye for detail, anticipation of guest preferences, and a commitment to personalized service are essential in upholding the distinctive and high-quality hospitality experience of Morgans Originals.

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