Guest Service Associate - Front Office

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

**Key Responsibilities:**

**People Management**

• Inspire and develop the Reception team to deliver professional service and foster genuine teamwork
• Resolve guest queries and complaints swiftly to maintain satisfaction

**Financial Management**

• Identify cost-effective resource solutions and share best practices with the team

**Operational Management**

• Orchestrate daily front office operations, including guest check-ins, check-outs, room bookings, and enquiries
• Maintain Front Office records, shift reports, and documentation of hotel functions
• Uphold service standards in line with our Procedures & Standards Manual
• Partner with other departments, particularly Housekeeping, to resolve operational challenges
• Flag matters impacting the hotel's interests to Management

**Hygiene, Personal Safety & Environment**

• Maintain clean and inviting workplace and storage areas
• Champion safety guidelines and security protocols
• Support environmental commitments including energy saving, recycling, and waste management

**Your experience and skills include:**

• Relevant diploma or degree in Hotel Management
• Excellent multi-tasking, problem-solving, and service orientation with strong interpersonal and teamwork abilities
• High level of flexibility, initiative, and reliability