Guest Service Associate-Front Office-Novotel Goa Panjim

AccorHotel

Panaji, GA, India permanent

Posted: January 16, 2026

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Quick Summary

Ensure quality and appropriateness of customer service provided. Maintain Front Office log book and shift reports. Ensure all guests receive a swift, smooth, professional and friendly check in and check out.

Required Skills

Customer Service Problem Solving Efficient Communication Professionalism Time Management Record Keeping Team Collaboration Adaptability

Job Description

• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.

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