Guest Service Associate - Front Office

AccorHotel

Mumbai, MH, India permanent

Posted: March 30, 2026

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Quick Summary

Responsible for providing exceptional guest service in a fast-paced hotel environment, ensuring seamless interactions with guests and staff, and maintaining a clean and organized front office environment.

Required Skills

Customer Service Complaint Handling Safety Measures Training Compliance Grooming Standards Redressal

Job Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Operational

• Carry out assigned duties as per operational standards
• Ensure guest preferences / complaints are conveyed to Team Leaders and recorded.
• Comply with all safety and security measures

Personnel

• Follow all policies of the organization
• Attend all trainings as per training calendar.
• Follow organizational grooming standards.
• Ensuring redressal of any associate complaints / issues

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