Guest Service Ambassador

WSHGroup

London, England, United Kingdom permanent

Posted: May 11, 2026

Job Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

As a receptionist you will be reliable, flexible, honest, and a strong ambassador for both Portico and our Client. You will have the chance to use your previous experience in a 5-star service environment to positively engage with clients and other stakeholders, ensuring they receive a seamless service experience. You will be cross-trained and rotate between 6 reception desks and support with floor checks, Switchboard, meeting and greeting visitors/clients, dealing with room bookings, and hospitality requests, and supporting with events. 

Salary: £33, 496

Mon- Friday shift pattern 40 hours a week / 7 am - 4 pm  or 8 am - 5 pm based on the business needs

•    Experience in the corporate sector is essential 

•     Ideally familiar with room reservation operations 

•    Immaculate personal presentation with a genuine smile

•    Easily engages in conversation and develops rapport with others

•    Drive for and ability to comply with high standards

•    Pays attention to detail

•    Intuitive  and interested in other people

•    Flexible and adaptable to respond to differing client needs

•    Enthusiastic and motivated to deliver great service

•    Organised and able to prioritize work activity

•    Able to work under pressure and to tight deadlines with a good eye for detail.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

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