Guest Service Agent / VIP Services Agent Role

AccorHotel

Manly, NSW, Australia permanent

Posted: February 19, 2026

Job Description

Why work with Manly Pacific?

Located opposite the iconic Manly Beach, Manly Pacific Sydney - MGallery Collection blends refined coastal luxury with relaxed seaside energy.

With panoramic ocean views, beautifully designed rooms, a rooftop magnesium pool overlooking the Pacific and curated wellness experiences, Manly Pacific offers a unique escape just moments from Sydney’s vibrant beachside lifestyle.

Here, sophistication meets the ocean and every stay is designed to feel personal, elevated and memorable.

We are seeking talented individuals for both Guest Service Agent and VIP Services Agent positions to join our Front Office team. Both roles play a key part in delivering exceptional experiences and anticipating the needs of our valued guests, ensuring every stay is seamless, personalised, and memorable.

Guest Service Agent Responsibilities:

• Welcome guests and provide exceptional, personalised service.
• Handle arrivals, departures, room allocations, payments, and guest inquiries.
• Promote Accor’s ALL loyalty program and assist with room tours.
• Maintain lobby and front desk presentation to luxury standards.
• Coordinate with housekeeping, concierge, and other departments.

VIP Services Agent Responsibilities:

• Coordinate pre-arrival correspondence, special requests, amenities, and in-room checks to ensure seamless preparation and recognition of all VIP movements.
• Liaise daily with Front Office and operational departments to communicate guest preferences, movements, and special requirements, ensuring smooth transitions and service delivery.
• Maintain accurate and up-to-date guest profiles, respond promptly to enquiries, and support lobby arrivals to enhance the overall guest journey.
• Uphold luxury presentation and brand standards at all times, acting as a brand ambassador through professional grooming, refined service delivery, and proactive promotion of hotel services and loyalty programs.

• Previous customer service experience, preferably in luxury hospitality.
• Strong computer and systems skills; Opera PMS experience preferred.
• Excellent communication, organisation, and attention to detail.
• Knowledge of Accor’s ALL loyalty program is an advantage.
• Familiarity with Manly and surrounding areas for guest recommendations.
• Ability to maintain high personal grooming and presentation standards.

What’s in it for you:

• Work in front of the iconic Manly Beach  
• Staff canteen with food & drinks 
• Up to 70% off for you to live it up across all Accor Properties & 30% off Restaurants
• Dry-cleaning on us: you won’t need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life instead 
• Benefits Your Way: Employee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more!

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

To apply please follow the link or send your resume to [email protected].

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.