Guest Service Agent - The Hay-Adams

Bfsaulhotels

Washington, D.C. permanent

Posted: February 3, 2026

Job Description

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

“People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou)
At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family.

Located in one of downtown Washington, DC’s most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work.

We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams.

The role
We are looking for a Guest Service Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of the Front Desk. Your primary responsibility will be to attend to guest needs ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams’ Leading Quality Standards.

What you’ll gain
Your potential to represent the best of hospitality is limitless.
We offer attractive compensation with excellent benefits:
· first-rate medical, dental, life and vision insurance
· generous 401K with a 3-to-1 match
· free meal in the employee cafeteria

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

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