Guest Service Agent/Porter

AccorHotel

Auckland, Auckland, New Zealand permanent

Posted: April 21, 2026

Job Description

Novotel Auckland Airport is a modern 263-room hotel located just steps from the Auckland International Terminal. We combine convenience with exceptional comfort, offering travellers a seamless place to rest, recharge, and connect. As part of the global Accor network, we’re committed to delivering warm, memorable hospitality—right at the gateway to Aotearoa.

• Welcome and check in/out guests while delivering proactive, customer-focused service and promoting loyalty programs
• Take initiative on ways to improve service 
• Ensure public areas are well kept and tidy
• Assist with the transport of guests to & from the terminal (if able)
• Communicate requests to departments promptly.
• Upsell reservations/packages

You will be…

• Able to work weekends and demonstrate strong shift flexibility
• Someone with excellent attention to detail
• A confident communicator, both over the phone and in person
• Highly aware and able to anticipate and respond to guest needs
• Competent in completing check-ins through the Property Management System

• Experienced in taking payments and balancing EDC
• Someone who engages with guests with genuine compassion and care

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's Purpose Statement

"Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care."

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