Guest Service Agent

MinorInternational

Doha, Doha Municipality, Qatar permanent

Posted: August 12, 2025

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Quick Summary

A Guest Service Agent at Tivoli Hotels & Resorts provides exceptional customer service through excellent communication skills, ensuring a memorable stay for all guests, with a focus on delivering personalized service in a cosmopolitan and elegant environment.

Required Skills

Customer Service Communication Skills Fluency in English Shift Work Ms Office PMS Systems

Job Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.

You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

• A strong focus on customer service

• Prior experience in hotel front office operations is preferred

• Excellent communication skills; fluency in English is required

• Be able to work shifts, weekends and public holidays

• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

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